Gaming Technician - Yellow Brick Road CasinoYBR Casino & Sports BookChittenango, NY
A property of: Oneida Nation Enterprises LLC
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Job Description

Duties & Responsibilities :

  • Consistently provides customer satisfaction through technical support of end users by responding to and following up on support calls (routed by phone, email, radio, and face to face), work requests, and project tasks. Resolves customer issues in a timely manner.
  • Performs repairs, maintenance, upgrades, installments and configurations of all gaming devices including, but not limited to: gaming terminals, deposit kiosks, keno devices, bingo devices, and table games with computer interfaces. Utilizes all available tools and utilities for solving user issues.
  • Demonstrates working knowledge of the proper configuration, operation and maintenance of all gaming equipment for Turning Stone Casino Resort.
  • Escalates calls that require additional or different levels of support to other IT team members, Technicians, Application Developers, or third party vendors as needed. Follows up to ensure resolution.
  • Maintains accurate documentation of configurations and other related data to better facilitate future needs of the customer.
  • Works with the operations team to ensure responsive 7-by-24 support of IT systems and devices.
  • Demonstrates required level of understanding for on-floor gaming devices and works toward increasing this understanding with gained experience; assists as a technical resource for gaming and regulatory departments, with guidance as necessary from Senior Level Gaming Technician.
  • Demonstrates basic understanding of the physical layout of all network and cabling systems and works towards increasing this knowledge with gained experience, in order to facilitate troubleshooting of device communications.
  • Develops an awareness of repeat or chronic problems and strives to resolve the core issue.
  • Cooperates with Gaming Department and various customers to ensure they receive quick turn-around times on their requests for services.
  • Establishes and maintains proper record keeping and documentation on all equipment.
  • Performs routine preventative maintenance on all equipment per the Gaming Technician maintenance schedule, with assistance from Senior Level Gaming Technician as necessary.

Job Requirements

Minimum Qualifications :

  • An Associate degree in Computer Science or other related technical field and/or minimum equivalent experience of three years working in an IT environment.
  • Must have working knowledge of Microsoft Office, Windows Operating Systems, and basic networking concepts. Must be comfortable supporting command line controls and various operating systems.
  • Must possess the ability to conduct basic troubleshooting of electronics; must be able to diagnose and analyze technical problems.
  • Must be comfortable using power and hand tools such as crimpers, drills, soldering irons, saws, screwdrivers, multi meters and wrenches.
  • Must be able to work in a highly regulated environment.
  • Good organizational skills and the ability to prioritize multiple tasks.
  • Must interface well with team members & customers, good interpersonal skills required.
  • Flexibility and willingness to work any shift - position is a 24X7 coverage support position. Must be able to work nights, weekends and holidays.
  • Must be able to work independently or as part of a team.
  • Must possess a valid NYS Drivers License.

Job Details

Mid level
Full-time

Values

Accountability
Community
Development
Hospitality
Integrity
Passion
Respect
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YBR Casino & Sports Book
The completely renovated YBR Casino & Sports Book brings all the fun
under one roof. More table games and slots than ever before. The
largest sports book in New York State. Awesome indoor golshow more
show more
Address800 West Genesee Street, Chittenango, NY, 13037 View map
Property typeOther 

People (3)

Chef Ron RossExecutive ChefExecutive Chef Ron Ross is a nationally recognized talent, known for his innovative approach to the culinary arts. He is a three-time James Beard Award recipient with more than 36 years of experience at luxury resort restaurants, including Hilton Hotels & Resorts, Caesars in Atlantic City and the Borgata Hotel Water Club & Spa, where he was personally sought out by Steve Wynn’s renowned executive committee. A graduate of the Culinary Institute of America (CIA), Chef Ron oversees the food and beverage operations of Turning Stone’s many dining establishments, including Wildflowers, TS Steakhouse, Tin Rooster, Pino Bianco and Upstate Tavern. Under his leadership, Turning Stone’s culinary team has continued to raise the bar of excellence in dining. Consistently ranked as some of the finest in the US, the resort’s restaurants have earned the highest accolades, including the Forbes Travel Guide 4 Star Award and Wine Spectator’s Award of Excellence.
Lynn SegarsGeneral Manager, YBR Casino & Sports BookThroughout her 30 year career in the gaming industry, Segars has held several executive positions in gaming operations and guest service at some of the leading casinos in the country. Prior to joining Yellow Brick Road Casino, Segars was the Vice President of Slot Operations at MGM Resorts Springfield, an integral member of the leadership team during its grand opening in 2018. She was responsible for developing and implementing standard operating producers and new employee training. Segars also spent more than a decade at Mohegan Sun Pocono and 12 years prior to that at Harrah’s Casino & Hotel, gaining expertise in all areas of casino gaming, including slot and table game operations, player development and guest relations.
Ray HalbritterOneida Nation Representative and Oneida Nation Enterprises Chief Executive OfficerRay Halbritter is the Representative of the Oneida Indian Nation and the Chief Executive Officer of its enterprises, leading the Oneida people to an economic and cultural renaissance that has been hailed as a national model of success. Halbritter’s experience embodies the Oneida people’s larger resurgence over the last 30 years. Under his leadership, Oneida Indian Nation became the first American Indian government in 1979 to offer gaming operations on sovereign land — one of many prescient moves that positioned the Oneida people to build what would become a world-class entertainment and gaming facility in the heart of the Northeast. Oneida Indian Nation’s success under Halbritter’s leadership has been hailed as model for sustainable, diversified and self-sufficient economic development. Those businesses have earned national and international recognition and honors, including Four Diamond ratings from AAA for the resort’s luxury hotels and one of its restaurants
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