Front Office Person / PBX Operator - Hilton CaribeCaribe Hilton HotelSan Juan, PR
A property of: Hilton
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Job Description

A Front Office Person/Operator & order taker accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

A Front Office Person/Operator & Order Taker, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Front Office Person/Operator & Order Taker contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Take Room Service orders following the room service standards and knowledge of the menu
  • Handle message texting with guest in automated system
  • Receive,handle and input guest request in automated system
  • Assist other departments, as necessary
  • Be able to work under pressure
What are we looking for?

Front Office Person/Operator & Order Taker serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone

  • Commitment to delivering a high level of customer service

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

  • Able to work rotating shifts, weekends and Holidays


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industry.

Job Requirements

 

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Hospitality
Integrity
Leadership
Now
Ownership
Teamwork

Perks

401(K)
401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
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Caribe Hilton Hotel
Caribe Hilton Hotelshow more
AddressLos rosales St, San Geronimo Grounds, San Juan, PR, 00901 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

Culture (8)

HILTON RANKS AS #1 BEST COMPANY TO WORK FOR IN THE U.S. FOR SECOND YEAR IN A ROHilton has been recognized for its extraordinary workplace culture, earning the highest honor on the prestigious 2020 FORTUNE Best Companies to Work For® in the U.S. list for the second consecutive year. Hilton is the only hospitality company in history to achieve the No. 1 ranking, and the first and only hospitality company to do so two years in a row.
THRIVE SABBATICAL: LIVE A DREAM, GIVE A DREAMIf you could either live a dream, or give a dream, what would you do?
HILTON CELEBRATES ITS 100TH ANNIVERSARY
I AM HILTON: DENICEDenice Emanuel is a General Manager and working mom in Louisiana who shares her career journey and how she tries hard to inspire her team to be their best.
HILTON RANKED #1 WORKPLACE FOR PARENTS FOR SECOND CONSECUTIVE YEARFortune and Great Place to Work named Hilton the #1 Best Workplace for Parents in the U.S. for the second year in a row. Hilton’s family-friendly programs span the parenthood journey with benefits including a flexible working environment, financial well-being tools, and best-in-class parental leave, providing birth mothers with industry-leading time off. Read more here: https://newsroom.hilton.com/corporate/news/hilton-named-1-best-workplace-for-parents-for-second-year-in-a-row
HILTON TEAM MEMBER USES GO HILTON TRAVEL PERKS FOR MEMORABLE FAMILY VACATIONHilton Team Members enjoy plenty of perks, but the Go Hilton travel program is a fan favorite, thanks to major discounts at thousands of Hilton properties around the world. Learn how our Team Member Becky leveraged her perks to take the ultimate family road trip: 15 days, 7 states, 11 Hilton brands and countless memories. Read more about her adventure on our blog: https://thisishospitality.com/team-member-uses-go-hilton-for-trip-of-a-lifetime/
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