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Front Office Manager - Conrad New York MidtownConrad New YorkNew York, NY
A property of: Hilton
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Job Description

Perfectly situated in Manhattan's epicenter of business, retail and culture, Conrad New York Midtown is steps from iconic attractions, luxury Fifth Avenue shopping, MoMA, Broadway theaters, Carnegie Hall and Central Park. Located in the heart of the city, Conrad New York Midtown's newly renovated 562 luxury suites offer guests an ideal New York City retreat infused with modern luxury, unique guest amenities and intuitive service. Spanning 54 floors, generously sized suites are designed to be an inspiring destination.

Great Place to Work and Fortune named Hilton #1 Best Big Companies to Work for in 2021! Join the #bestplacetowork!

We are seeking a Front Office Manager. The ideal candidate will have a combination of hotel Front Desk Management/Supervisory level, union and luxury experience, as well as excellent communication skills.

*Please note - the schedule for this role is 3 pm shifts and 2 relief overnight shifts.

What will I be doing?

The Front Office Manager will assist the Assistant Director and team with oversight of a team of 30-40 Guest Service Agents, Rooms Controllers, Bell & Door Attendants. The role will manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation.

Job Requirements

About us

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

Meaningful Benefits for Your Career and Well Being

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs:
  • Competitive Salary
  • Best-In-Class PTO (paid time off)
  • Employee Assistance Programs
  • Health and Welfare Benefit Plans
  • 401(k) + match
  • Employee Stock Purchase Plan
  • Go Hilton - Team Member Travel Discounts

*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.

Keywords: guest service supervisor, guest service manager, guest service director, front desk manager, front desk director, concierge manager, concierge supervisor, GSA Supervisor, GSA manager, GSA director, guest relations manager, front desk supervisor, front office supervisor


Job Details

Mid level

About this location

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401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Dental Benefits
Disability Insurance
Employee Stock Purchase Plan
Family Medical Leave
Fitness Subsidies
Flexible Spending Account (FSA)
Flexible Work Schedule
Gender Reassignment Coverage
Health Insurance Benefits
Job Training
Legal Consultations
Life Insurance
Onsite Gym
Paid Holidays
Paid Sick Days
Paid Time Off
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Conrad New York
Conrad New Yorkshow more
Address102 North End Ave, New York, NY, 10282 View map
Property typeHotel 
room Count51-100 
location TypeUrban 

Culture (3)

Hilton Hotel Team Members Share Career Path Stories, Early Career AdviceWith thousands of opportunities on Team Hilton across the globe, Hilton empowers life-long learning, encouraging our Team Members to find their passion and create their own unique career journeys. Here, Team Members at our U.S. hotel properties share their career paths and advice to those just beginning their own careers in hospitality. Read more here:
Hilton Ranked #1 on DiversityInc’s Top 50 Companies for Diversity ListHilton has been recognized for its commitment to diversity and inclusion by DiversityInc, placing #1 on the 2021 Top 50 Companies for Diversity list. This award marks the company’s seventh consecutive year on the list, which highlights the nation’s top companies that hire, develop, retain and promote a broadly diverse workforce. Hilton recently announced its plans to increase gender and ethnic diversity in leadership roles, with a focus on the future.
Hilton Named #1 Best Big Company to Work For, #3 Best Company to Work For in USAmid one of the most challenging times in the history of the hospitality industry, Hilton has been recognized for its exceptional – and resilient – workplace culture. Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work For® list and #3 on the 2021 Best Companies to Work For® list in the U.S. Hilton is the highest ranked hospitality company to appear on both lists, especially notable given the significant impact the pandemic has had on the travel industry.
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