Front Desk / Recreation ManagerThe Otesaga Resort HotelCooperstown, NY
A property of: The Otesaga Resort Hotel
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Job Description

  

To plan, organize and coordinate the staff and resources for an efficient and hospitable guest experience. They are expected to manage the staff on the floor and outside to ensure the shift runs smoothly. They interview and hire for each area and  oversee any guest or employee related concerns if necessary. They are always expected to lead by example and reinforce the Otesaga’s policies and procedures. They will execute employee training and safety procedures. This position will require leadership skills necessary to successfully operate the front desk and recreation areas.  

 

Essential Functions:

 

  • Ensure that the staff is present, dressed in the full appropriate uniform and pre-shifted prior to      the start of their shift.
  • Ensure that all recreation areas are kept clean stocked and are attended to each day and throughout      their shift.
  • Post room charges to guest rooms for recreation retail and activities.
  • Be aware of all current rates, packages, and promotions. 
  • Be familiar with all groups. 
  • Be able to follow duties of a front desk clerk.
  • Handle guest concerns should they arise.
  • Ensure that all staff are always following appropriate safety procedures and are working in a safe work      environment.
  • Monitor inventory and order department supplies.
  • Oversee all check in/out of  guests in a friendly, efficient and courteous manner.
  • Have knowledge and assist in all emergency procedures as required.
  • Ensure that all staff remains  polite, courteous, and hospitable while working with each other and our  guests.
  • Disinfect and sanitize all equipment while making sure masks are worn and social distancing is practiced.


Job Requirements

  • Experience in customer service ·
  •  Previous supervisory responsibility
  • Regularly ensures that all systems are in working order and maintains complete knowledge of all      system applications. 
  • High School or 2-year College Education preferred
  • Good organizational skills 

Job Details

Mid level
Full-time
Salary ($50k - $50k)

About this location

class:
Luxury
room Count:
101-250
location Type:
Small Metro / Town

Values

Commitment
Customer Service
Excellence
Hospitality
Passion

Perks

401(K)
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Free Daily Meals
Golf Discounts
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Sick Days
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The Otesaga Resort Hotel
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Address60 Lake St, Cooperstown, NY, 13326 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeSmall Metro / Town 

Culture (1)

Green InitiativesWhen you visit The Otesaga Resort Hotel, you'll be helping us preserve and protect our home in Cooperstown, "America's Most Perfect Village." We are dedicated to reducing our ecological footprint by incorporating environmental best practices wherever we can, from green weddings to eco-friendly cleaning products. Experience Upstate New York green living at our lakefront hotel.
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The Otesaga Resort Hotel