Front Desk Clerk- Holiday Inn Express-University CenterHoliday Inn Express & Suites Wilmington - University CtrWilmington, NC
A property of: Meyer Jabara HotelsPosted 3 weeks ago

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Job Description

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Position Summary:

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by followingIHG standards of aggressive hospitality and adhering to guidelines and procedures.

Essential Functions:

Report to work on time, in proper and clean uniform, including name tag. Personal appearance and
grooming must conform to standard.

Handle all duties according to hotel policies, procedures, internal rules and standards.

Conform to cash handling procedures at all times.

Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.

Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.

Have knowledge about room rates, packages, discounts and promotions and know how to handle each.

Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.

Follow all cash handling and banking procedures to check out all customers efficiently.

Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Take same day reservations and know how to enter a reservation into OPERA.

Perform guest registration and room assignment and accommodate special requests of all
customers.

Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).

Handle mail and messages properly and on a confidential basis.

Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.

Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.

Assist fellow associates in their jobs to ensure that all jobs are done on time.

Have knowledge about all emergency procedures and know how to act on them.

Be flexible in regard to work schedule.

Use your PMS password with discretion; log off the terminal when leaving the area.

Have knowledge about the city, the local area and attractions to provide the guests with all requested information.

Ensure proper credit when checking out guests and provide the guests with a 0 balance folio.

Handle late charges according to the procedure.

When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.

Report any unusual occurrences or requests to the manager.

At all times strive to representIHG in the most professional manner.

Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers.

Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.

Must be able to maintain confidentiality of information.

Skills:

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Computer literate, have a professional yet friendly manner and good customer service skills.

Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.

Physical Job Requirements:

Read and visually verify information in a variety of formats; stand or walk for an extended period of
time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Front Desk shifts may vary between the hours of 7am and 11pm.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.
Other details
  • Job Family New Jobs
  • Pay Type Hourly

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  • 160 Van Campen Blvd, Wilmington, NC 28403, USA

Job Requirements

See Job Description.

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Action-Oriented
Balance
Celebrate
Change Agent
Community
Empowerment
Learning
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Holiday Inn Express & Suites Wilmington - University Ctr
Our newly remodeled property is ideal for both leisure and business
travelers. Start your morning off with our free Express Start Breakfast
Bar featuring our signature cinnamon rolls, pancakes, and show more
show more
Address160 Vancampen Rd, Wilmington, NC, 28403 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (9)

William A. MeyerChairmanFollowing his graduation from the Wharton School of the University of Pennsylvania, The London School of Economics and Georgetown University Law School, Bill Meyer became a member of the New York and Florida Bars and a specialist in real property law with a New York City law firm. He later became a graduate of Harvard Business School. In 1976, he accepted the position of Vice President, Real Estate and Law, for Servico, Inc., then a small publicly traded hotel company. Over the next 12 years Servico grew to become one of the largest independent hotel companies in the United States with 58 hotels in its portfolio. Before selling his interest and resigning in mid-1988, Mr. Meyer served as Servico's President and Chief Executive Officer. Mr. Meyer is presently Chairman of Meyer Jabara Hotels with offices in Danbury, Connecticut and West Palm Beach, Florida. Its hotel portfolio includes 30 hotels with nearly 5,000 rooms in 12 states. The hotels range in size from 38 rooms to 500 rooms and are operated under licenses from Marriott, Hilton, Sheraton, Intercontinental, Hyatt and Choice.
Richard JabaraCEORichard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.
Denise MaiaticoVice President Lehigh Valley
Justin JabaraPresident
Rick OdorisioSr. Vice President
Ron AntonucciSr. VP of Operations
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