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Front Desk ClerkResidence Inn Toronto Mississauga SouthwestMississauga, ON
A property of: Easton's Group of HotelsPosted 3 weeks ago

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Job Description

Job overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. 

Duties and Responsibilities

· Welcome guests in a friendly, prompt and professional manner. 

· Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.

· Up-sell rooms where possible to maximize hotel revenue. 

· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

· Issue, control and release guest safe-deposit boxes.

· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

· Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

· May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. 

· Promote teamwork and quality service through daily communications and coordination with other departments. 

· Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

· In carrying out your duties you will follow all Company and Brand Standards



Job Requirements

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. 

Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:· 

Frequently standing up behind the desk and front office area· Remain stationary for extended periods of time· 

Carrying or lifting items weighing up to 50 pounds· 

Handling objects, products and computer equipment· 

Use a keyboard to operate various property management and reservations systems, etc.Other

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often

Basic math skills are used frequently

Problem solving, reasoning, motivating and training abilities are often used

 May be required to work nights, weekends, and/or holidays.


Health and safety 

Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.

Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour. 

Report all injuries or illnesses to a supervisor or manager immediately.

Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee. 

Job Details

Entry level
Part-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Customer Service
Development
Excellence
Integrity
Respect
Teamwork
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Residence Inn Toronto Mississauga Southwest
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Address2145 North Sheridan Way, Mississauga, ON, L5K 1A3 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Easton's Group of Hotels