Stay informed in your job search
Click 'Allow' for important updates
Front Desk ClerkCambria Hotel & Suites Pittsburgh DowntownPittsburgh, PA
A property of: Meyer Jabara Hotels
This Job Post is no longer active

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Job Description - Guest Service Agent Job Description/Responsibilities The Cambria hotel & suites Pittsburgh Downtown is looking for a dynamic, self-motivated individual to fill an opening on our Front Office team. The Guest Service Agent will provide outstanding customer service to our guests during all phases of their stay, from the first interaction during their arrival all the way through their departure. This is a direct customer interaction positions, so the successful candidate must have a positive, helpful personality and always put the customer first. Job Perks Join our team, where you'll be a BiG Deal! We want only the best team members, and offer some BiG perks that make us a little different from other employers. Competitive Wages FREE Parking Onsite Associate Travel Discounts Healthcare Benefits* 401K Eligibility* Paid Vacation & Holidays* As an official hotel of the Pittsburgh Penguins®, our associates are eligible for discounts on game tickets & team merchandise The Guest Service Agent responsibilities will include: Provide warm, friendly and sincere service to hotel guests and associates while displaying a "can do" and "guest first" attitude. Maintain a working knowledge of all property operating systems, company policies and brand/management standards. Be readily available and visible for the guests at all times. Respond immediately and with empowerment to resolve guest issues/complaints on first contact, ensuring 100% guest satisfaction. Be proficient & efficient at the process for checking guests into & out of the hotel. Answer all incoming phone calls within three rings with a smile in their voice & endeavoring to handle all requests above the caller's expectations. Be able to answer guest questions about hotel amenities, hours of operation, & available services. Be knowledgeable about local area, and able to make solid recommendations for restaurants, attractions, shopping, events, transportation, etc. to our guests. Stay updated on in house groups, daily functions, VIP arrivals and area events. Embrace the Choice Privileges program for member recognition, enrollment and promotions. Daily assignment of room types, pre-blocking arrivals, and identification of VIP guests. Communicate daily room type needs to housekeeping team and expediting Understand all rates offered by the hotel, their availability and the qualifications required for each. Accurately handle future and same day reservations or take walk-in guests. Assist guests with safe deposit box use at Front Desk. Assist guests with purchases from and maintain solid inventory within the gift shop area. Daily review of guest billing information accuracy. Post, correct, or adjust charges to guest folios as necessary. Be knowledgeable of hotel credit, cash in advance, and check cashing procedures. Maintain accuracy in cash handling procedures. Ensure adherence to policies for hotel accounting, credit control, handling of financial transactions, security of monies, guest privacy & security, and hotel emergency procedures. Complete maintenance & housekeeping request forms. Assist in the onboarding and training of new front office associates. Adhere to all work rules, procedures, and policies established by the company, including, but not limited to those contained in the employee handbook. Any other duties and projects as assigned by Department Heads or General Manager. Job Requirements/Skills/Knowledge Hight School Degree Required, hotel or college course in hospitality is preferred. Must possess strong organizational & problem solving skills. Ability to work on feet and stand for long periods. Competent & trustworthy cash handling skills. Strong command of English language including speaking, reading & writing. Knowledge of computers and proficiency with e-mail, business related software packages such as word processing and spreadsheet applications, and property management system (PMS) software programs. Flexible schedule with the ability to work days, nights, weekends & holidays. The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara. Other details Job Family New Jobs Pay Type Hourly Apply Now initStaticMap(); {"@context":"https://schema.org/","@type":"JobPosting","title":"Front Desk Clerk","datePosted":"2021-09-21T00:00:00","validThrough":null,"description":"Job Description - Guest Service Agent Job Description/ResponsibilitiesThe Cambria hotel & suites Pittsburgh Downtown is looking for a dynamic, self-motivatedindividual to fill an opening on our Front Office team. The Guest Service Agent will provide outstandingcustomer service to our guests during all phases of their stay, from the firstinteraction during their arrival all the way through their departure. This is adirect customer interaction positions, so the successful candidate must have apositive, helpful personality and always put the customer first. Job PerksJoin our team, where you'll be a BiG Deal! We want only the best team members, and offer some BiG perks that make us a little differentfrom other employers. Competitive WagesFREE Parking OnsiteAssociate Travel DiscountsHealthcare Benefits*401K Eligibility*Paid Vacation & Holidays*As an official hotel of the Pittsburgh Penguins®, our associates are eligible for discounts on game tickets & team merchandise The Guest Service Agent responsibilities will include:Provide warm, friendly and sincere service to hotel guests andassociates while displaying a "can do" and "guest first" attitude.Maintain a working knowledge of all property operating systems,company policies and brand/management standards.Be readily available and visible for the guests at all times.Respond immediately and with empowerment to resolve guestissues/complaints on first contact, ensuring 100% guest satisfaction.Be proficient & efficient at the process for checking guestsinto & out of the hotel.Answer all incoming phone calls within three rings with a smile intheir voice & endeavoring to handle all requests above the caller'sexpectations.Be able to answer guest questions about hotel amenities, hours ofoperation, & available services.Be knowledgeable about local area, and able to make solidrecommendations for restaurants, attractions, shopping, events, transportation,etc. to our guests.Stay updated on in house groups, daily functions, VIP arrivals andarea events.Embrace the Choice Privileges program for member recognition,enrollment and promotions.Daily assignment of room types, pre-blocking arrivals, andidentification of VIP guests.Communicate daily room type needs to housekeeping team and expediting Understand all rates offered by the hotel, their availability andthe qualifications required for each.Accurately handle future and same day reservations or take walk-inguests.Assist guests with safe deposit box use at Front Desk.Assist guests with purchases from and maintain solid inventorywithin the gift shop area.Daily review of guest billing information accuracy.Post, correct, or adjust charges to guest folios as necessary.Be knowledgeable of hotel credit, cash in advance, and check cashingprocedures.Maintain accuracy in cash handling procedures.Ensure adherence to policies for hotel accounting, credit control,handling of financial transactions, security of monies, guest privacy &security, and hotel emergency procedures.Complete maintenance & housekeeping request forms.Assist in the onboarding and training of new front office associates.Adhere to all work rules, procedures, and policies establish...

Job Requirements

See Job Description.

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Action-Oriented
Balance
Celebrate
Change Agent
Community
Empowerment
Learning
Similar Jobs: 43

Similar Jobs: 43

Front Desk Clerk  
Fairfield Inn & Suites by Marriott Pittsburgh Neville Island
Pittsburgh, PA
1 week ago
Front Desk Clerk  
The Oaklander Hotel – Pittsburgh
Pittsburgh, PA
7 days ago
Front Desk Clerk  
Cambria Hotel & Suites Pittsburgh Downtown
Pittsburgh, PA
3 weeks ago
Part Time Front Desk Clerk  
Cambria Hotel & Suites Pittsburgh Downtown
Pittsburgh, PA
3 weeks ago
PM Guest Service Specialist FT or PT  
Hyatt House Pittsburgh Bloomfield
Pittsburgh, PA
3 weeks ago
Front Office Manager - Evening MOD  
Hyatt House Pittsburgh Bloomfield
Pittsburgh, PA
1 week ago
Front Desk Agent - Overnight 11pm-7am - Part Time - $500 sign on bonus  
Residence Inn Pittsburgh University-Medical Center
Pittsburgh, PA
4 weeks ago
See more similar jobs
Cambria Hotel & Suites Pittsburgh Downtown
Enhanced by stunning views of the Steel City, the Cambria® Hotel
Pittsburgh - Downtown offers upscale accommodations and amenities.
Just steps away from some of the city's top attractions, you’ll show more
show more
Address1320 Centre Avenue, Pittsburgh, PA, 15219 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (9)

William A. MeyerChairmanFollowing his graduation from the Wharton School of the University of Pennsylvania, The London School of Economics and Georgetown University Law School, Bill Meyer became a member of the New York and Florida Bars and a specialist in real property law with a New York City law firm. He later became a graduate of Harvard Business School. In 1976, he accepted the position of Vice President, Real Estate and Law, for Servico, Inc., then a small publicly traded hotel company. Over the next 12 years Servico grew to become one of the largest independent hotel companies in the United States with 58 hotels in its portfolio. Before selling his interest and resigning in mid-1988, Mr. Meyer served as Servico's President and Chief Executive Officer. Mr. Meyer is presently Chairman of Meyer Jabara Hotels with offices in Danbury, Connecticut and West Palm Beach, Florida. Its hotel portfolio includes 30 hotels with nearly 5,000 rooms in 12 states. The hotels range in size from 38 rooms to 500 rooms and are operated under licenses from Marriott, Hilton, Sheraton, Intercontinental, Hyatt and Choice.
Richard JabaraCEORichard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.
Denise MaiaticoVice President Lehigh Valley
Justin JabaraPresident
Rick OdorisioSr. Vice President
Ron AntonucciSr. VP of Operations
Company Logo
This property is managed by
Meyer Jabara Hotels