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Front Desk ClerkLexington UK Coldstream Embassy Suites by HiltonLexington, KY
A property of: Atrium Hospitality
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Job Description

Lexington Embassy Suites

Job Description


Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Front Office Manager

Equipment: Uniform

Primary Purpose:

The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.

Work Performed:

The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:

  • Check-in and check-out guests;
  • Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner ;
  • Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
  • Handle cash and credit card transactions and process guest accounts ;
  • As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant;
  • Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby;
  • Print and distribute Daily Event Sheet, door signs, and reader board signs;
  • Fax and make copies for guests, along with other services of the Business Center ;
  • Arrange for sending and receiving of packages;
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and
  • Any and all other work as required to complete the primary purpose of the position.


Required Prior Experience:

Customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information


A ble to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift


Able to read, write and communicate effectively in English

Must be flexible to working days, early mornings, evenings, weekends and holidays

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Job Requirements

See Job Description.

Job Details

Mid level

About this location

room Count:
location Type:


Customer Service


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Lexington UK Coldstream Embassy Suites by Hilton
Embassy Suites Lexington Comfort in the heart of horse country! Our
pet-friendly suites are on the University of Kentucky Coldstream
Research Campus, with easy access to corporate headquartshow more
show more
Address1801 Newtown Pike, Lexington, KY, 40511 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (6)

David SmithGeneral ManagerDavid Smith is a graduate of University of Cincinnati. He is currently the General Manager at Embassy Suites Lexington UK Coldstream. David has made a successful career in the hospitality industry. He has held a variety of positions starting as a bellman and promoting all the way to regional vice-president. “My passion for the hotel industry has never waned. Finding roots in Kentucky was a perfect fit for me, as I love to be on the lake and enjoy the lake life. The team in Lexington is second to none and I couldn’t be prouder of all our team members that I have the privilege of working with daily. Join the premier team in Lexington! #EmbassySuites”
Jenna CoeneAssistant General ManagerJenna Coene is a graduate of Hofstra University. She has worked in Food and Beverage for 15 years and transitioned into hotel management in 2017. She is currently the Assistant General Manager at Embassy Suites Lexington UK Coldstream. “Hospitality is my life. I can’t imagine doing anything else. I truly believe we have the best team. We are a family and understand the importance of work/life balance with flexibility and having fun. The training and one on one time with management has helped many associates grow their careers within our four walls but also to transfer to one of Atrium’s many other properties within the US. We have many tenured fulltime associates but also many that worked to put themselves through college. I have made lifelong friends working for Embassy Suites and can't wait to meet you!”
Lorraine CecilHuman Resources/Operations ManagerLorraine Cecil is a graduate of Murray State University. She has more than 20 years in the hospitality industry and started her hospitality career as a Guest Service Representative at the Front Desk. She is currently the Human Resources/Operations Manager at the Embassy Suites Lexington UK Coldstream. “I never dreamed that work could be so much fun! The guests and associates I meet every day make working in the hospitality industry one of the best decisions I’ve ever made. Recruiting and training new associates creates a strong, energetic team that is the best in Lexington! Come be a part of #TeamEmbassy!”
Amy StamperDirector, Sales & EventsAmy Stamper is a cornerstone of the Embassy Suites Lexington. She has been a member of the team since before the hotel even opened. She was instrumental in opening the hotel and selling in the local market to create an exceptional guest experience at Embassy Suites. “I can’t imagine working anywhere else! The team is like family to me and I love working with all our guests. It has been amazing and fun to see all the new and exciting things happening at our hotel over the years. Come be a part of something that is more than just a job….it’s a career!”
Shane McFarlandChief EngineerShane McFarland has lived a hospitality career. He has served in a maintenance role across several brands and found his home in Lexington. He is currently the Chief Engineer at that Embassy Suites Lexington UK Coldstream. “I joined the Embassy Suites team in February of 2021 and have been 100% in since. I love the challenges and triumphs of the Engineering department and love working with this team. I have seen the advancement opportunities for associates here and love that this hotel makes investments in their associates and works to help them further their careers.”
Irene JarmanExecutive HousekeeperIrene Jarman graduated from the University of Tamaulipas in Mexico. She has been in the hospitality industry as a recruiter for over 15 years and has previous housekeeping experience. She joined the Embassy Suites team in April of 2021. She is currently the Executive Housekeeper at Embassy Suites Lexington UK Coldstream. “I love being a part of this team! We are a hardworking, fun loving team that always gives 100%. This hotel has always made me feel like part of their team even in our previous partnership for recruiting. We have a team environment and are always there for each other. Unase al Equipo del hotel Embassy Suites! (Come join the Embassy Team!)”

Culture (8)

Manager's Ugly Christmas Sweater Luncheon
The Kentucky Derby Spirit
Kindness Cart Deliveries
We Are Atrium Hospitality, Come Grow With Us
EducationAs hoteliers, we are lifetime students of providing great customer service and creating memorable experiences. Atrium Hospitality’s commitment to education within the communities where we do business is shaping the lives of those around us every day. From supporting back to school programs, ESL courses or charitable organizations focused on learning, we are proud to help others make their dreams, hopes and goals become a reality through education.
SustainabilityThe hospitality industry has a considerable impact on the environment due to factors such as water consumption and our use of consumable goods and energy. Embracing sustainability is a business imperative for Atrium Hospitality, as it impacts the experience of our guests, our brand image and cost efficiencies. We take our responsibility as environmental stewards very seriously. Our focus on sustainability has a direct and significant correlation to the lives and health of others around the world.
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