Front Desk ClerkHoliday Inn Express & Suites Wilmington - University CtrWilmington, NC
A property of: Meyer Jabara HotelsPosted 1 week ago

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Job Description

Job Title: Front Desk Agent

Department: Front Office

Reports To: Front Office Management Team


  • Greeting guest and providing excellent customer
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Secure payment; verify and adjust billing
  • Activate and issue room keys
  • Process all guest requests and relay messages
  • Print contingency lists to have a record of all guests in case of emergency
  • Identify and explain room features to guests
  • Supply guests with directions and information regarding property amenities, service, and hours of operation, and local areas of interest
  • Ensure that any outstanding requests or problems from the previous day receive
    priority and are resolved
  • Run and review daily reports/logs
  • Complete designated cashier and closing reports in the computer system
  • Accept and record wake-up call requests and deliver to appropriate department
  • Count bank at beginning and end of shift; secure bank
  • Process all payment types, adjustments, paid-outs, correction vouchers, and miscellaneous charges; provide change
  • Coordinate and handle room assignments and pre-arrivals
  • Operate Opera PMS system, target enrollments for IHG Rewards program
  • Inventory of gift shop items

  • Must be able to move, lift, carry, push, pull and
    place objects weighing less than or equal to 25 pounds without assistance
  • Must be able to reach overhead and below knees,
    including bending, twisting, pulling, and stooping
  • Must be able to stand, sit, or walk for an extended
    period of time

  • Ensure uniform and personal appearance are clean and professional
  • Regular attendance in conformance with Meyer Jabara standards is essential to the successful performance of this position; employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
  • Follow all company and safety and security policies and procedures
  • Maintain confidentiality of proprietary information
  • Ensure adherence to quality expectations and standards
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Speak with others using clear and professional language
  • Previous hotel & tourism experience is an asset
  • Excellent communication skills
  • Professional attitude
  • Good organizational skills
  • Effective conflict management and decision-making
  • Previous experience in customer service is an asset
  • Ability to use a variety of computer applications
  • Cash handling experience is an asset
  • Administrative skills
  • Time management skills
  • Ability to speak a second language is an asset
  • Working knowledge of the facility, services and local area
  • Perform any duties as assigned by Front Office Manager

Other details
  • Job Family New Jobs
  • Pay Type Hourly
  • Travel Required No

Apply Now

  • 160 Van Campen Blvd, Wilmington, NC 28403, USA

Job Requirements

See Job Description.

Job Details

Mid level

About this location

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location Type:


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Holiday Inn Express & Suites Wilmington - University Ctr
Our newly remodeled property is ideal for both leisure and business
travelers. Start your morning off with our free Express Start Breakfast
Bar featuring our signature cinnamon rolls, pancakes, and show more
show more
Address160 Vancampen Rd, Wilmington, NC, 28403 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (9)

William A. MeyerChairmanFollowing his graduation from the Wharton School of the University of Pennsylvania, The London School of Economics and Georgetown University Law School, Bill Meyer became a member of the New York and Florida Bars and a specialist in real property law with a New York City law firm. He later became a graduate of Harvard Business School. In 1976, he accepted the position of Vice President, Real Estate and Law, for Servico, Inc., then a small publicly traded hotel company. Over the next 12 years Servico grew to become one of the largest independent hotel companies in the United States with 58 hotels in its portfolio. Before selling his interest and resigning in mid-1988, Mr. Meyer served as Servico's President and Chief Executive Officer. Mr. Meyer is presently Chairman of Meyer Jabara Hotels with offices in Danbury, Connecticut and West Palm Beach, Florida. Its hotel portfolio includes 30 hotels with nearly 5,000 rooms in 12 states. The hotels range in size from 38 rooms to 500 rooms and are operated under licenses from Marriott, Hilton, Sheraton, Intercontinental, Hyatt and Choice.
Richard JabaraCEORichard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.
Denise MaiaticoVice President Lehigh Valley
Justin JabaraPresident
Rick OdorisioSr. Vice President
Ron AntonucciSr. VP of Operations
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