Front Desk ClerkTurning Stone Resort CasinoVerona, NY
A property of: Oneida Nation Enterprises LLCPosted 1 week ago

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Job Description

Our Front Desk Clerks will focus on providing exceptional guest service to each guest while ensuring they are satisfied with their stay.
  • Maintains thorough knowledge of the Hotel reservations system. Processes guest transactions with minimal error. Consistently uses proper group, source, and reason codes.
  • Promptly answers telephone calls to the Hotel Front Desk.
  • Effectively answers any guest questions. Consistently directs guests to proper areas for answers to questions. Consistently follows through on guest issues to get them resolved.
  • Promptly alerts the Bell Person to assist with luggage. Calls Valet upon check out.
  • Properly cashes out at the end of shift, ensuring that all monies balance to the cashier transaction reports, and that all paperwork is accounted for, orderly, signed, and balanced.

Job Requirements

  • Must have a high school diploma or G.E.D.
  • Must have experience in a guest contact position.
  • Must have hotel and cashiering experience.
  • Must be able to type 40 wpm.
  • Excellent communication and computer skills required.

Job Details

Entry level
Full-time
Hourly ($14 - $15)

About this location

class:
Luxury
room Count:
501-1000
location Type:
Resort

Values

Accountability
Community
Development
Hospitality
Integrity
Passion
Respect
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Turning Stone Resort Casino
New York State’s most awarded resort destination for fun, excitement
and ultimate relaxation, Turning Stone Resort Casino is conveniently
located about 30 miles east of Syracuse at NYS Thruway Eshow more
show more
Address5218 Patrick Road, Verona, NY, 13478 View map
Property typeHotel 
classLuxury 
room Count501-1000 
location TypeResort 

People (4)

Jessica ReinertsenLodge Assistant Executive HousekeeperJessica Reinertsen is a veteran at Oneida Nation Enterprises’ Housekeeping Department. Having started at ONE in 2004, she has forged a successful career path – and she has loved every minute of it. Coming from a food service company just down the road off of Route 365 in Verona, Jessica was looking for a job that had consistent, stable shifts so she could care for her young daughter. She originally applied to be a bartender, but eventually was directed to a housekeeping position that would ultimately prove to be a better fit for her and her lifestyle. “When I first started, I never thought of housekeeping as a career for me, but I fell in love with it and you get close to a lot of people that work here, which makes it fun." Jessica quickly moved up within the housekeeping department – moving from a turndown attendant when she first arrived to her current role as Lodge assistant executive housekeeper in 2018. In between, she held roles as housekeeping team lead, dispatcher and supervisor at the Tower hotel. “Our team is very tight knit. You grow a bond with fellow employees here and you get to know each other personally, all while working in a fun environment for a great company.” Jessica grew up in Lee Center (halfway between Rome and Camden) and now resides in Sylvan Beach. As a lifelong local resident, she has seen firsthand the progress the Oneida Indian Nation has made, especially as a valued employer for the region. And with the recent pandemic that saw many people lose their jobs, ONE continued to provide employees with the critical benefits, including health care, that kept many people safe and secure during uncertain times.
Chef Ron RossExecutive ChefExecutive Chef Ron Ross is a nationally recognized talent, known for his innovative approach to the culinary arts. He is a three-time James Beard Award recipient with more than 36 years of experience at luxury resort restaurants, including Hilton Hotels & Resorts, Caesars in Atlantic City and the Borgata Hotel Water Club & Spa, where he was personally sought out by Steve Wynn’s renowned executive committee. A graduate of the Culinary Institute of America (CIA), Chef Ron oversees the food and beverage operations of Turning Stone’s many dining establishments, including Wildflowers, TS Steakhouse, Tin Rooster, Pino Bianco and Upstate Tavern. Under his leadership, Turning Stone’s culinary team has continued to raise the bar of excellence in dining. Consistently ranked as some of the finest in the US, the resort’s restaurants have earned the highest accolades, including the Forbes Travel Guide 4 Star Award and Wine Spectator’s Award of Excellence.
Lynn SegarsGeneral Manager, YBR Casino & Sports BookThroughout her 30 year career in the gaming industry, Segars has held several executive positions in gaming operations and guest service at some of the leading casinos in the country. Prior to joining Yellow Brick Road Casino, Segars was the Vice President of Slot Operations at MGM Resorts Springfield, an integral member of the leadership team during its grand opening in 2018. She was responsible for developing and implementing standard operating producers and new employee training. Segars also spent more than a decade at Mohegan Sun Pocono and 12 years prior to that at Harrah’s Casino & Hotel, gaining expertise in all areas of casino gaming, including slot and table game operations, player development and guest relations.
Ray HalbritterOneida Nation Representative and Oneida Nation Enterprises Chief Executive OfficerRay Halbritter is the Representative of the Oneida Indian Nation and the Chief Executive Officer of its enterprises, leading the Oneida people to an economic and cultural renaissance that has been hailed as a national model of success. Halbritter’s experience embodies the Oneida people’s larger resurgence over the last 30 years. Under his leadership, Oneida Indian Nation became the first American Indian government in 1979 to offer gaming operations on sovereign land — one of many prescient moves that positioned the Oneida people to build what would become a world-class entertainment and gaming facility in the heart of the Northeast. Oneida Indian Nation’s success under Halbritter’s leadership has been hailed as model for sustainable, diversified and self-sufficient economic development. Those businesses have earned national and international recognition and honors, including Four Diamond ratings from AAA for the resort’s luxury hotels and one of its restaurants
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Oneida Nation Enterprises LLC