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Front Desk Agent - Sign on BonusHomeTowne Studios – Rancho CordovaSacramento, CA
A property of: Westmont Hospitality Group - ESD
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Job Description

JOB SUMMARY
We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.
JOB DUTIES
  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Always maintain a clean and tidy workspace
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, room service and security staff as necessary
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Maintain a friendly, personable disposition
    • High school diploma or GED equivalent preferred
    • Previous experience in customer service and\/or hospitality industry preferred
    • Experience using hotel booking software a plus
    • Computer literate and proficient using Microsoft Suite
    • Personable and outgoing when dealing with guests
    • Professional phone demeanor
    • Excellent customer service skills
    • Ability to maintain calm, polite, and patient in stressful situations
    • Organized and detail-oriented
    • Ability to connect with guests and consistently give them a positive customer experience
      PHYSICAL DEMANDS
      • Ability to stand for long periods of time.
      • Ability to lift up to 25 pounds maximum.
      • Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
      • Frequent to constant standing, walking, sitting and using hands to fingers to feel\/touch.
      • Frequent smiling.

        ** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

Job Requirements

Requirements and Qualifications
  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and\/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience
    PHYSICAL DEMANDS
    • Ability to stand for long periods of time.
    • Ability to lift up to 25 pounds maximum.
    • Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
    • Frequent to constant standing, walking, sitting and using hands to fingers to feel\/touch.
    • Frequent smiling.

      ** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Accessibility

Perks

401(K)
Dental Benefits
Job Training
Paid Time Off
Vision Benefits
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HomeTowne Studios – Rancho Cordova
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Address11299 Point East Drive, Rancho Cordova, CA, 95742 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Westmont Hospitality Group - ESD