Front Desk Agent PTCrowne Plaza Burr RidgeBurr Ridge, IL
A property of: GF Hotels & Resorts
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Job Description

The Crowne Plaza Burr Ridge has an opening for a Front Desk Agent, PT Weekends. The Guest Service Agent is responsible for performing a variety of customer service focused duties to facilitate a positive experience for our guests. Included in the Guest Service Agent's responsibilities are: checking-in and checking-out procedures, providing assistance to guests by answering questions and offering recommendations. Meeting and exceeding guests expectations by problem solving any unexpected travel changes. The Guest Service Agents are a liaison between the guest and the hotel.

Requirements:

Prior experience in a hotel guest service or front desk position. Upbeat personality, strong customer services skills, team player mentality.
(ref. 35835)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Action-Oriented
Customer Service
Entrepreneurial
Excellence
Performance
Relationships
Sustainability

Perks

Dental Benefits
Health Insurance Benefits
Hotel Discounts
Job Training
Paid Holidays
Vision Benefits
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Crowne Plaza Burr Ridge
show more
Address300 S Frontage Road, Burr Ridge, IL, 60527 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (3)

ANTOINETTE “NETTIE” ​CINQUINOCHIEF OF STAFFAntoinette “Nettie” joined GF Hotels & Resorts with an initial goal of developing and implementing tax strategies. During her five-year tenure at the company, she built GF’s in-house Tax Department. She is currently responsible for leading regulatory compliance efforts, managing financial risk and implementing corporate strategies. ​Prior to joining GF, Nettie spent seven years in public accounting where she specialized in tax compliance and business consulting for corporations, partnerships and high-net-worth individuals. Nettie is a Certified Public Accountant licensed in Pennsylvania. She earned her Bachelor of Science in Accountancy at Villanova University where she graduated as valedictorian of her class. She went on to earn a Master in Taxation degree from the Villanova Law School Graduate Tax Program. Nettie and her husband, Nick, currently reside in Philadelphia. They enjoy the city’s culture, yet are quick to hop on a plane in search of other adventures
VINEET NAYYARCHIEF OPERATING OFFICER, OWNEDWith over twenty years of experience in the hospitality industry, Vineet Nayyar has brought substantial operational knowledge to the GF Hotels & Resorts team since he joined in 2000. He has management experience in all areas of hotel management, including roles with major brands such as Intercontinental Hotels Group, Marriott International, Starwood Hotels and Resorts, Carlson Rezidor Hotel Group, and Hilton Worldwide. Previously, Vineet was on the Holiday Inn General Manager Advisory Board and currently, is a member of the Doubletree Hotel Owners Advisory Council and IHG Owners Association. Vineet is a graduate of the Alpina School of Hotel Management, Switzerland, where he received a degree in Hotel Management. In his free time, Vineet enjoys family time with his two beautiful daughters.
KENNETH KOCHENOURFOUNDER, PRESIDENT & CHIEF EXECUTIVE OFFICERKenneth Kochenour is CEO and founder of GF Hotels & Resorts. Ken served four years as a police officer for Doylestown Township before he began to aggressively pursue a career in the hospitality and real estate industry. After holding several key positions with various national hotel chains, he co-founded GF Hotels & Resorts. He brings to the company more than thirty years of experience in owning and operating hotel/resort facilities, turnaround deals, property evaluations, market analyses and cost controls. Since Ken’s first hotel acquisition in 1988, the company has evolved to a portfolio of more than 70 hospitality assets owned and/or managed across the United States, and which vary across a spectrum of brands including Hilton, Marriott, InterContinental Hotels Group and more. Under Ken’s leadership, the portfolio of GF Hotels & Resorts continues to receive award winning recognition in the industry, not only from franchise affiliations but also from trade publications such as Lodging Magazine and Hotel Management Magazine in which GF Hotels & Resorts is consistently namedas a top management company in the nation. This success and growth is a result of Ken’s commitment to a professional workforce, a focus on guest satisfaction, and a presence in strategic locations. ​Ken is very active with the Jaws Youth Fund, an organization founded by Ron Jaworski, his family, and the United Way of Camden County whose goal is to support youth programs that benefit at-risk children. He is passionate about giving back to York College where he graduated with a Bachelor of Science Degree in Criminal Justice. He is a regular host of York College’s alumni events, as well as, a participant in the Alumni Golf Outing. In 2008, Ken was awarded the Alumni Achievement Award and in 2010, he was elected to the Board of Trustees of York College where he continues to serve as a board member. ​

Culture (1)

CULTURE & EXCELLENCESince the founding of GF Hotels & Resorts in 1988, we have operated more than 500 hotels in 45 states, providing a bench of experience and talent background. As a full service, award-winning management company, our organization includes all of the operating disciplines that are required to achieve property success. Sales & Marketing, Food & Beverage, Engineering, Information Technology, Human Resources and Accounting System are just a few of the areas of expertise within the organization.
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GF Hotels & Resorts