Front Desk Agent - Night Audit Wyndham Garden Brooklyn Sunset ParkBrooklyn, NY
A property of: Wyndham Garden Brooklyn
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Job Description

  

The Front Desk Agent / Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Job Requirements

  

· Maintain a warm and friendly demeanor at all times.

· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information.

· Must be able to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

Job Details

Mid level
Full-time
Hourly ($16 - $17.5)

About this location

class:
Midscale
room Count:
51-100
location Type:
Small Metro / Town

Values

Accountability
Do Good
Fun
Inclusion
Integrity
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Wyndham Garden Brooklyn Sunset Park
Welcome !show more
Address457 39th St, Brooklyn, NY, 11232 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeSmall Metro / Town 
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This property is managed by
Wyndham Garden Brooklyn