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Front Desk Agent and Night AuditorBest Western Plus Miami Airport North Hotel & Suites HeadquartersMiami Springs, FL
A property of: Best Western Plus Miami Airport North Hotel & Suites
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Job Description

 

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

During Night Audit Shifts; Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel’s operational performance for the day. Oversees front office/front desk operations during the overnight shift.

Job Duties:

  • Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping
  • of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
  • Tracks room revenues, occupancy percentages, and other front-office operating statistics.
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
  • Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
  • Verifies all account postings and balances.
  • Summarizes results of operations and prepares reports for management.
  • Maintains customers’ privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.

Job Requirements

 

  • MUST HAVE previous Hotel Front Desk experience(Night Audit a Plus).
  • High school diploma or equivalent.
  • Accounting background preferred.
  • Strong customer service orientation and skills.
  • Present a professional image, and able to communicate well with both guests and employees.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Knowledge of PMS- CloudPM by Jonas Chorum a plus.
  • Ability to compile facts and figures.
  • Ability to understand the principles of auditing, balancing, and closing out accounts.
  • Ability to work a flexible schedule, including weekends and holidays.

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Airport
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Best Western Plus Miami Airport North Hotel & Suites Headquarters
Conveniently located less than two miles from Miami International Airport
and adjacent to the Miami Springs Golf Course, this Miami Airport hotel
has it all. An ideal choice for both business and leisure travshow more
show more
Address131 Fairway Drive, Miami, FL View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeAirport 
Company Logo
This property is managed by
Best Western Plus Miami Airport North Hotel & Suites