Property
Front Desk AgentWinstar World Casino HotelThackerville, OK
A property of: Winston HospitalityPosted 2 days ago

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Job Description

 

Must be able to work weekends and holidays.

Shift: 3pm-11pm 

FUNCTION:

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.

RESPONSIBILITIES:

  • Ensures complete guest satisfaction.
  • Check-in and check-out of the guest.
  • Complete guest registration process.
  • Must be familiar with computer systems for guest reservation information.
  • Must verify and imprint guest credit cards for authorization.
  • Must be well versed in cash handling and accurately balance house bank.
  • Assigns guests rooms based on preferences and availability.
  • Drives the Revenue Management process.
  • Handling guest concerns in a tactful manner and achieving resolution.
  • Answers questions in regards to the hotels facilities and services.
  • Answering telephones and booking reservations.
  • Answering Guest inquiries i.e. directions.
  • Recommending local area restaurants, points of interest, or needs for transportation.
  • Handling guest needs.
  • Maintaining cleanliness of front desk, lobby and back office.
  • Following up with Guest check-ins, complaints, and other requests.
  • Interacting with other departments and employees to ensure a good working relationship or for guest needs.
  • Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
  • Participates on the hotel Safety Committee.
  • Ensures that Quality Standards and Service are maintained for Property, Product, and People.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Ensures Security for the hotel’s customers, employees, and property assets.
  • Supports established policies and procedures for WinStar World Hotel and the hotel’s brand.
  • Responsible for performing “other duties” as assigned by management.


Job Requirements

 

REQUIREMENTS:

  • Hospitality Experience preferred.
  • Excellent written & verbal communication.
  • Must speak, read and write English.
  • Must understand and maintain confidentiality in all circumstances.
  • Strong analytical, problem solving & organizational skills.
  • Ability to multitask in fast paced demanding environment.
  • Computer skills required.

TECHNICAL EXPERIENCE:

  • Must be able to understand all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage for limited service hotel operations.
  • Must have considerable knowledge of computer systems for guest registration, reservations, reporting and etc.
  • Must have above average financial comprehension to understand and interpret numbers as they apply to operations in hotels.
  • Must have the ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact and diplomacy to defuse anger, and resolve conflicts.
  • Must be well groomed in uniform or business attire.
  • Must be trained in CPR Certification and/or First Aid Training preferred.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards to 25 pounds.
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
  • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues
  • Work in cold & hot temperatures
  • Possibly be exposed to second hand smoke

Benefits

Full-time employees are eligible to participate in the company medical, dental, vision, Life and 401K plans.  Paid vacation and personal time off.

Job Details

Entry level
Full-time
Hourly ($14 - $14)

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Perks

Hotel Discounts
Life Insurance
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Winstar World Casino Hotel
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Address777 Casino Avenue, Thackerville, OK, 73459 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Winston Hospitality