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Front Desk AgentShoreham Hotel New York CityNew York, NY
A property of: Shoreham Hotel New York City
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Job Description

Front Desk Agent
Shoreham Hotel New York City
New York, NY 


The Front Desk Agent accommodates guests of Hotel while displaying the highest standards of quality guest service.


Front Desk Agent Duties & Responsibilities

  • The Front Desk Agent greets, registers and assigns rooms to guests.
  • Daily checks the front desk log for problems, special requests, etc.
  • Issues room keys and escort instructions to the Bell Staff.
  • Works closely with the reservations department to ensure arrival dates on reservations are correct.
  • The Front Desk Agent makes and confirms reservations.
  • Keeps record of room availability and guests accounts.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.  Explains in-room and hotel features.
  • The Front Desk Agent posts charges such as room, food, liquor, or telephone to ledger.
  • Completes daily required shift checklists.
  • Communicates all information to the following shift to ensure a smooth transition.

Job Requirements

Front Desk Agent Qualifications

To perform this job successfully, Front Desk Agent candidates must be able to perform essential duties satisfactorily.  The requirements listed below represent the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School diploma or GED required; Some College preferred.  One to three months related experience, preferably in the Hotel industry.  Must possess strong organizational skills and be detailed oriented.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Front Desk Agent candidates must have the ability to speak effectively with customers.
  • Computer literacy is a must.
  • Front Desk Agent candidates must be able to work a flexible schedule, including evenings and weekends.


Qualified Front Desk Agent candidates are invited to apply today!

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban
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Shoreham Hotel New York City
Hotel Jobs at the Shoreham Hotel New York City   The Shoreham is
located on 55th Street between Fifth and Sixth Avenues in midtown
Manhattan, within walking distance of many of New York Citshow more
show more
Address33 West 55th Street, New York, NY, 10019 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Shoreham Hotel New York City