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Front Desk AgentHampton Inn & Suites by Hilton Houston Medical CenterHouston, TX
A property of: Island Hospitality Management
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Job Description

Location: Hampton Inn & Suites Houston Medical Center NRG
Position Type: Front Desk Agent
The starting pay rate for this position is $11.00 per hour.

Are you outgoing? Is smiling and being friendly a natural part of your day?

If so, we want to talk to you!

We arelooking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates and amenities.

In this role, you will be met with gratifying and challengingsituations. To be successful, you will need to be professional, have outstanding communication skills, and have the ability to work in a fast-paced environment.

You must have flexible scheduling availability to include mornings, evenings, weekends and/or holidays.

Job Requirements:
  • Ability to stand for long periods of time
  • Great customer service skills
  • Availability to work days, nights, weekends and holidays as needed.


Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:

  • Health Insurance
  • Paid Sick and Vacation Time

Plan for the Future:

401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon first contribution

Rewarding Hard Work:
  • Incentive based bonus program
  • Free room nights at our hotels
  • Employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member of the Month, Team Member of the quarter, and Team Member of the Year recognition and bonus
  • Discounted tickets to theme parks, musicals, movies and more through Tickets at Work
  • You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations!

Career Growth:
  • Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself.

Equal Opportunity Employer

Job Requirements

See the Job Description

Job Details

Entry level
Salary ($11 - $11)

About this location

room Count:
location Type:


401(K) Matching
Health Insurance Benefits
Hotel Discounts
Job Training
Paid Holidays
Paid Sick Days
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Hampton Inn & Suites by Hilton Houston Medical Center
We’re located off I-610, one mile from Texas Medical Center and two
miles from NRG Stadium – our free shuttle will take you there. The
Houston Museum District and Houston Zoo are both within show more
show more
Address1715 Old Spanish Trail, Houston, TX, 77054 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (10)

John About-GhannamSenior Vice President of Corporate IT Ops & Business Intelligence
Rob AuerbachSenior Vice President of Purchasing
Mark GeorgeSenior Vice President of Sales & MarketingMark began his career 20 years ago in New York City at the Marriott Eastside before joining Island Hospitality in 2005. Throughout the years Mark has held numerous leadership roles after beginning with the company in Binghamton, NY. During Mark's tenure with Island Hospitality he has ascended to take on key General Manager positions and as a Regional Manager in the DC Market gaining experience in all segments of our business prior to moving to Florida in 2011. Mark was also the Vice President of Sales & Marketing starting in 2014 and during that time has been instrumental in shaping our sales culture, expanding our digital and e-commerce efforts and relationships with the brands.
Michelle MarloweSenior Vice President of AccountingMichelle joined Island after her experience handling all day to day accounting functions including financial reporting, banking, compliance, annual audits, quarterly reviews and SEC Filings as a Vice President for Chatham Lodging Trust. Prior to joining Chatham, Michelle worked for WG Compass Realty Companies as the corporate controller handling all accounting functions for multiple office building owners. Prior to WG Compass, Michelle worked in the construction industry as a Division Controller for K. Hovanian Homes and a general contractor, The Weitz Company.
Samantha FisherChief Investment OfficerMs. Fisher is a seventeen-year veteran of the hospitality investment sales industry, Fisher has overseen more than $10 billion in hotel real estate transactions, including several high-profile deals in the Southern California region. Fisher joined Island Hospitality Management in 2020 after serving as Senior Vice President and Managing Director at Hodges Ward Elliott, one of the fastest growing private real estate advisory platforms around the globe. Prior to her role at Hodges Ward Elliot, Samantha served in a similar position at Jones Lang LaSalle, a Chicago-based commercial real estate services company that provides investment management services worldwide.
Tonya MooreSenior Vice President of Human ResourcesMs. Moore brings more than 20 years of industry experience to oversee Island Hospitality Management's strategy for talent recruiting, team member compensation and benefits, and the development and implementation of internal training, leadership and mentorship programs. In her most recent role as Vice President, Associate General Counsel - Compensation, Benefits and Mandated Leaves at Darden Restaurants, Moore served as lead attorney for the employee benefits and compensation practice group where she counseled business partners and provided business-oriented solutions to legal issues while maintaining legal and fiduciary compliance, among other responsibilities. Prior to Darden Restaurants, Moore worked for AON Hewitt and Orbitz Worldwide, where she managed and advised on all aspects of human resources law and policies relating to employment and benefits. Her career also includes several years at McDermott Will & Emery, LLP as a Senior Associate where she advised clients of new changing laws, regulations, policies and benefit plans. Moore will also serve on Island Hospitality's Diversity and Inclusion Council, which for the past five years has focused on training and mentorship from within, strategic recruitment and hiring, company alliances, education and other initiatives to work towards a more diverse and inclusive hospitality workforce at the executive level. Moore graduated from DePaul University with a B.A. in Political Science and English. Additionally, she holds a Masters of Laws degree in Employee Benefits from John Marshall School of Law and a Juris Doctorate from the University of Wisconsin School of Law.

Culture (5)

Read for the RecordRead for the Record brings together millions of people each year in classrooms, libraries, community centers, and homes across the US. This annual campaign was launched over a decade ago to highlight the importance of building early literacy and language skills for EVERY child, so that all children have the opportunity to enter kindergarten prepared to succeed. Each year as part of Jumpstart’s annual Read for the Record campaign, thousands of adults read the chosen book to children.
The homeless Coalition of Palm Beach CountyOur team works diligently to give back to our communities. One of the ways in which our corporate team gives back is to create wellness bags for the local homeless coalition. We were able to donate 200 wellness bags to community members who may be in need of basic toiletries.
IH CaresIH Care’s belief in social responsibility is rooted in our desire to make a positive impact on our associates, guests and the community. We act responsibly and with integrity while being a great employer, corporate citizen and good neighbor. We believe in the fair treatment of our culturally diverse, talented associates, in environmental consciousness, giving back to the communities in which we serve and sound business ethics.
Quantum HouseQuantum House is a supportive home that lessens the burden for families whose children are receiving treatment in Palm beach County for a serious medical condition. The House is where “hope has a home” for more than 1,000 family members every year. It is the ONLY hospital hospitality house serving children and their families between Ft Lauderdale and Orlando. On Wednesday October 26th, we will go to the Quantum House (which is located on the grounds of St Mary’s Hospital) and prepared dinner for approximately 30 families whose children are being treating at the hospital.
Back 2 School BlastIsland Hospitality team members help local kids GEAR UP for the School Year As you know a majority of charity efforts focus around the holiday season, however, there are other opportunities for us to make a difference. For this reason, we are partnering with Urban Youth Impact, which is a local charity serving Tamarind Avenue corridor and surrounding areas in WPB, Riviera Beach, and Boynton Beach. They are dedicated to providing educational enrichment, resources, safe environments, personal mentorship, and job-readiness programs to facilitate the growth and development of Palm Beach County’s underserved youth. The areas they served have all been identified as areas with the most at-risk children based on various indicators such as poverty levels, school readiness, graduation, and teen birth rates. We will have collection boxes in all 3 suites from now until July 28th. Attached is a list of needed school supplies with the most needed items being backpacks, dictionaries, and 3 ring binders.
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