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Front Desk AgentDoubletree by Hilton AustinAustin, TX
A property of: Sage Hospitality Group
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Job Description

Why us?

We invite you to apply to the DoubleTree Austin, part of the Sage Hospitality management group. You are considering an award winning team with a 30 year history of success in the Austin hospitality market. Our beautiful hotel has been recognized for many years for outstanding performance and we were recently recognized in the Top 10 Doubletree Hotels in America in 2019! Also in 2019 our service scores were in the top 20% of the brand, and set a new record for the property.

As a part of the Front Office Team, you will be the face of the Doubletree Hotel! We are seeking an energetic individual that loves creating extraordinary experiences for our guests and fellow associates.Wearealsohonored to have been selected as a winner for the local Recognize Good Award for Ethics in Business and have received numerous accolades for our work in the community. We are committed to promoting an enriching work environment and are commitment to developing and promoting ourwinningteam.

We are loaded with perks: Medical, Dental, and Vision Insurance, 401 (k) with employer matching, Sage and Hilton Hotel Discountsacross the US, and SO much more!• Employee Referral Program-$200 to $1,000 based on position• Free Onsite Parking• Numerous recognition programs• Paid Time offfor Vacation and Sick days• 7 Paid Holidays

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.

Job Requirements

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills
  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in oral and written English.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Urban

Values

Community
Integrity
Leadership
Personal Growth

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
Job Training
Paid Holidays
Paid Sick Days
Paid Time Off
Tuition Reimbursement
Vision Benefits
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See more similar jobs
Doubletree by Hilton Austin
We invite you to apply to the DoubleTree Austin, part of the Sage
Hospitality management group. You are considering an award winning
team with a 30 year history of success in the Austin hospitalishow more
show more
Address6505 North Interstate Highway 35, Austin, TX, 78752 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeUrban 

People (6)

Thelma RockholdSenior Vice President, Sage Hotel Management“Always treat your employees exactly as you want them to treat your best customers.” – Stephen R. Covey
Daniel del OlmoPresident, Sage Hotel Management"It always seems impossible until it’s done." - Nelson Mandela
Matt SchwartzSenior Vice President and Chief Technology OfficerMatt Schwartz currently serves as Senior Vice President and Chief Technology Officer at Sage Hospitality. In this capacity, Matt has responsibility for all aspects of IT including applications, infrastructure, business intelligence, project management and security for the entire company. Matt spends most days thwarting cyber attacks, enhancing Sage’s CRM database, and moving as much as possible to the Cloud. Prior to joining Sage, Matt served as the VP of Digital Solutions at Intrawest where he deployed a cloud-based Central Reservation System (CRS) to all of Intrawest’s resort properties including Winter Park and Steamboat. Prior to Intrawest, Matt held various leadership positions in IT and Finance at PetSmart and Staples. Matt has a strong passion for technology, starting his career as a “coder” of HTML and SQL. Matt earned a B.S. with Honors from Cornell University and an M.B.A from MIT’s Sloan School of Management.
Jason AltbergerChief Investment OfficerJason Altberger is Sage Hospitality’s Chief Investment Officer and leads Sage’s continued growth in the real estate investment market, targeting urban lifestyle hotels and developments that align with the company’s vision within the United States. Jason joins Sage after 18 years at real estate private equity firm DLJ Real Estate Capital Partners where he spent the final eight years of his tenure as Managing Director. In this role, he was responsible for a range of assets and investment opportunities and served as an investment committee member for both the US and China funds. He held previous positions with real estate merchant bank Cheslock, Bakker & Associates and the New York office of accounting firm Price Waterhouse. Jason received his undergraduate degree from Georgetown University, magna cum laude, and an MBA from The Wharton School of Business with highest distinction. He is also a licensed CPA, he is an avid runner and serves on the board of a charter school in New Jersey.
Zack NeumeyerChairmanZachary T. Neumeyer is a businessman and civic leader. He is the Chairman of Sage Hospitality and is the Vice Chair of Mobile Accord. He is or has been an investor and board member of companies in the technology, communications, manufacturing, senior housing, banking and service industries. He also works on K-12 education reform in Colorado and nationally. Zack’s civic focus is ensuring that every child in America can fulfill their potential. He works through many organizations focused on making our education system work. These include Board Chair of America Succeeds, Board Member of Colorado Succeeds and Teach For America Colorado. He believes that developing superb leadership is essential to improving our cities, states and country. Zack is a graduate of Cornell University—along with many others at Sage, who also refuse to disclose their graduation year. Continuing in his passion for education, he has taught or lectured at Cornell University, University of Colorado, Harvard University and The University of Denver.
Walter IsenbergCo-Founder, President & Chief Executive Officer Sage Hospitality Group"The future belongs to those who believe in the beauty of their dreams." – Eleanor Roosevelt

Culture (3)

COMMUNITY CITIZENSHIPGiving back to our communities isn’t just a nice talking point. At Sage, it’s a way of life. Our associates are constantly encouraged to find better ways to take care of the places where we live, work and play. We want to make sure it’s never about us—it’s about doing all we can for the greater good.
LEADERSHIP DEVELOPMENTWe believe leaders should be disruptors because that’s how change occurs. Sage is always looking for ‘A’ players—the leaders of leaders. We empower our leaders with a perfect balance of robust growth opportunities, efficient task force management and chances for personal fulfillment. We never forget that the best leaders are people focused first.
PERSONAL & PROFESSIONAL GROWTHAchieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why we support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes—both personally and professionally.
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Sage Hospitality Group