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Job Description Reception Riu Hotels
1. Guest Service Service & Follow Up
· Assure small details as smile, friendliness, helpfulness
· Guarantee the follow up on guest incidences, room breakage and complaints with the guest and the corresponding department
· Guest in house call, call after arrival, wake up calls
· Guest contact
· Control of guest messages, telephone calls, fax, etc.
· Correct registration of repeating clients (RC memberships, VIPs’, etc.)
· Assure Guest Correspondence up to date on a day to day basis including update in PMS.
· Handling of restaurant reservations
· Whenever required to be the first in attending any services
· Follow up on guest Birthdays, Anniverseries, Honeymooners etc.
2. Check in / out
· Control and up date departure and arrival time of guests
· Coordination with housekeeping
· Correct registration of all guest according their status
· Assignment of room distribution
· Assure guest attentions are delivered, RPC gifts, VIPs, etc.
· check in / out
· Assure welcome cocktail
· Voucher control and scanning
· Correct input of charges, credits, etc.
· Key control
· Assure clean lobby, ashtrays, entrance, etc.
4. Internal Administration
· Perfect knowledge and fulfilment of Administrative norms (see portal of RUMBO)
· To be aware of any modification of administrative norms (see portal of RUMBO)
· Correct input of any extras on invoices and payment
· Control of cash payments and pay outs
· Correct filing according administrative norms
5. RPC and RIU CLASS:
· Perfect knowledge of membership programs
· Assure that any membership is registered upon arrival on the foreseen module
· Comply with all Riu Hotels company policies
· Comply with all procedures as required by norms/manual
· The management reserves the right to change/extend this statement any time if necessary during his/her employment
· This Job description reflects assignment of essential functions and does not restrict that new tasks can be added or modified any time by company required
Any other duty related to the operation of the Department and the satisfaction of the guest in house.
|Address||305 West 46th Street, New York, NY, 10036 View map|