Front Desk AgentThe Estate YountvilleYountville, CA
A property of: Aimbridge Hospitality
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Job Description

Front Desk Agent
The Estate Yountville, Yountville, CA

Front Desk Agent Summary:  
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. 


Front Desk Agent Responsibilities

  • The Front Desk Agent will approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • The Front Desk Agent will greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • The Front Desk Agent will obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • The Front Desk Agent will maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Requirements

 Front Desk Agent Qualifications

  • High School diploma or equivalent required; College course work in related field helpful. 
  • Experience in a hotel or a related field preferred. 
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Front Desk Agent candidates must be able to convey information and ideas clearly. 
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful high pressure situations. 
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
  • Front Desk Agent candidates must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
  • Must be able to work with and understand financial information and data and basic arithmetic functions. 
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
  • An operational knowledge of Microsoft Office suite 
  • Front Desk Agent candidates must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc.) 
  • Ability to participate in the creation of an enjoyable work environment 

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
101-250
location Type:
Urban

Values

Commitment
Community
Consumer Focus
Growth
Leadership
Passion
Personal Growth

Perks

401(K) Matching
401(K) Matching
Dental Benefits
Disability Insurance
Hotel Discounts
Life Insurance
Paid Sick Days
Paid Time Off
Vision Benefits
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The Estate Yountville
The Estate Yountville, nestled in the charming town of Yountville in the
renowned Napa Valley wine region, The Estate is a luxe new lifestyle
destination and playground for the senses, set on a lush anshow more
show more
Address6541 Washington Street, Yountville, CA, 94599 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeUrban 

People (3)

Ann ChristensonExecutive Vice President - Chief Human Resources OfficerAnn Christenson joined Aimbridge Hospitality in 2017 with over 20 years of human resources experience. Previously, Christenson served as the Chief People and Culture Officer for TMI Hospitality, where she oversaw all human resources processes and internal communications. Prior to TMI Hospitality, Christenson was the Executive Vice President of Human Resources and Support Services for Sanford Health, an integrated health system based in North Dakota with more than 28,000 employees. Additionally, Christenson is a member of the Moorhead Chamber of Commerce Board. Christenson received a bachelor’s degree from Concordia College and a master’s degree from Minnesota State University Moorhead.
Dave JohnsonExecutive ChairmanDave Johnson assumed the role of Executive Chairman in January 2021 where his focus is on transformational growth, including capital markets, M&A, and new business opportunities. He is a co-founder of Aimbridge Hospitality, and previously served as the chief executive officer. Through his dedication and leadership, Aimbridge is recognized as the premier hotel management company in the world, with an impressive portfolio of assets under ownership and management from Marriott, Hilton, Hyatt, IHG, Choice and Wyndham. Aimbridge manages hotels in 49 states and 21 countries. Prior to joining Aimbridge Hospitality, Johnson spent 17 years at Wyndham International, where he helped add over 400 hotels to the Wyndham portfolio. Additionally, he served as President of Wyndham Hotels, overseeing approximately 15,000 employees and $3 billion in annual revenue. Johnson currently serves as a Director on the Hilton Grand Vacations (HGV-NYSE) Board as a member of The Audit & Compensation Committees, as well as serves on the Board of Directors for the National Football Foundation, Board of Directors of The Living Company, The Dallas Stars Ownership Advisory Group, and The Juvenile Diabetes Research Foundation. Previously, he has served on the Strategic Hotels (NYSE: BEE) Board as a member of the Audit Committee and Corporate Governance Committee from 2012 to 2016, and served as a Director of Gaylord Entertainment (GET-NYSE) from 2009-2012. Johnson was recognized as a finalist for the Ernst & Young 2014 Entrepreneur of the Year. Johnson is a graduate of Northeastern Illinois University, where he received a bachelor’s degree in Business Economics.
Michael J. DeitemeyerPresident & CEOMichael J. Deitemeyer is President & CEO, overseeing operations globally and corporate disciplines. Mike was President and CEO of Interstate Hotels & Resorts for almost three years prior to Interstate’s merger with Aimbridge in October 2019. He joined Interstate after a highly successful tenure with Omni Hotels & Resorts including 13 years as President, helping to grow Omni’s organization through management roles in operations, development, sales and finance. Under his leadership as President, Mike established Omni as a leading hotel brand and operator, with a reputation for delivering superior quality, award-winning service, and exceptional guest experiences. Mike holds board memberships with AHLA and its Executive Committee (2014-present), AHLEF (2018-present), and MINA, representing the company as an At-Large Board Member of Marriott International’s franchise advisory board (2018-present). He was a founding board member and served as chairperson of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands. In December 2018, he was named Person of the Year by Lodging magazine. Mike is a graduate of Fitchburg State University.

Culture (6)

Join the Aimbridge Hospitality TeamFind information about current openings at Aimbridge Hospitality: https://www.aimbridgehospitality.com/careers
JUVENILE DIABETES RESEARCH FOUNDATION (JDRF)Aimbridge participates annually in fundraising on behalf of JDRF. JDRF’s sole purpose and mission is to find a cure for diabetes through the support of research. One of Aimbridge’s key events is the local ‘Walk to Cure Diabetes’ and we have raised over $500,000 with each year setting records for both associate participation and funds raised.
AUTISM SPEAKSAimbridge is a proud supporter of Autism Speaks, the world’s leading autism science and advocacy organization dedicated to funding research into the causes, prevention, treatment, and a cure for autism; increasing awareness; and advocating for the needs of individuals.
BUCKNER CHILDREN AND FAMILY SERVICESAimbridge joins in the support of the non-profit Buckner Dallas Ministries every Christmas time, helping children in foster-care, adoption, family pathways, and after school programs for low income families in the DFW area. Toy drives and other fundraising events are held annually on behalf of children to enable them to have happier holidays and lives.
SUSAN G. KOMEN – 3 DAY RACEAimbridge participates in the annual Susan G Komen Race For The Cure – the world’s largest breast cancer organization whose mission is to end breast cancer forever. We sponsor a team that walks 60 miles in 3 days to help change the lives of so many women.
WLEADWLEAD, which stands for Women Leadership Empowerment And Development is designed to help women at Aimbridge achieve their professional career goals, network within the industry, build skills, engage in community service opportunities, and gain access to inspirational speakers, education, and programming.
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Aimbridge Hospitality