Front Desk AgentWingate by Wyndham State Arena HeadquartersRaleigh, NC
A property of: Wingate by Wyndham State Arena
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Job Description

  

Job brief

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • General cleaning duties of public areas of the property
  • Occasional assistance with folding of linen and terry. 

Job Requirements

 

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Opera Cloud
  • Understanding of how travel planning websites operate, like Booking and Expedia
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree and or certificates in hotel management is a HUGE plus

Job Details

Entry level
Part-time
Hourly ($10 - $12)

Values

Accountability
Development
Fun
Inclusion
Integrity

Perks

401(K) Matching
Dental Benefits
Health Insurance Benefits
Life Insurance
Paid Holidays
Vision Benefits
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Wingate by Wyndham State Arena Headquarters
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Address6115 Corporate Ridge Road, Raleigh, NC, 27607 View map
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Wingate by Wyndham State Arena