Front Desk AgentKeystone ResortKeystone, CO
A property of: Vail-Rock Resorts
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Job Description

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Responsibilitiesinclude, but are not limited to:
  • Greeting guests and homeowners in a warm and friendly, prompt and professional manner
  • Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out.
  • Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges
  • Make room reservations, log guest requests and accurately maintain the status of each reservation
  • Assist with homeowner billing
  • Manage incoming telephone and email correspondence in a prompt and courteous manner
  • Perform weekly pre-arrival and post-arrival inspections of high end hotels, condos and homes
  • Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner.
  • May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance
  • Responsible for cleanliness of Guest reception and surrounding public areas
  • Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
  • Maintain a high level of professional appearance, demeanor and ethics at all times
  • Handle confidential information, including guest records with a high degree of integrity
  • Participate in training classes as assigned by the manager
  • Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times.


Requirements:
  • High school diploma or equivalent - required
  • Proficientin Microsoft applications - required
  • Abilityto communicate with guest, homeowners, and colleagues with diplomacy and tact - required
  • Ability to communicate effectively in English, both written and verbal - required
  • Ability to stand for long periods of time in excess of 2 hours without sitting - required
  • Ability to work in a team and be detail oriented
  • Strong organizational skills - required
  • Ability to work a flexible schedule, which includes weekends and evenings - required
  • Ability to lift and carry50lbs - preferred
  • At least 1 year Front Desk Experience - preferred
  • Previous guest/customer service experience - preferred


The budgeted range starts at 12.32-14.40 . Actual pay will be adjusted based on experience.

The perks and benefits include
  • Free ski passes for employees
  • 401(k) retirement plan
  • Accrued Sick Time
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles
  • Discounted bike haul & golf
  • Excellent training & professional development

Seasonal Full Time roles are eligible for the above, plus...
  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
  • Free ski passes for dependents


We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team - where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 290068

Job Requirements

See Job Description

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Resort

Values

Community
Customer Service
Fun
Integrity
Safety
Teamwork
Value Creation

Perks

401(K)
Company Discounts
Counseling
Dental Benefits
Health Insurance Benefits
Paid Time Off
Parental Leave
Ski Discounts
Vision Benefits
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Keystone Resort
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Address100 Dercum Square, Keystone, CO, 80435 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeResort 

People (3)

Carol FabrizioVice President, Communications, Broomfield"There is no shortage of challenges or opportunities to help improve the business. If you see a need, and you have the capacity and ambition to work on it, you’ll have the opportunity and support to forge ahead."
Mike GoarVice President and COO, Heavenly Ski Resort"Two things come to mind in relation to leadership within Vail Resorts - self-awareness and owning your contribution to your own success as well as that of your coworkers and the company."
Kiernan CainVice President, Resort Marketing, Broomfield“. . . the embodiment of our culture is “Vulnerable Leadership,” with the sense that the more you give of yourself to your team, your peers, your manager, the more you will get back in return.”

Culture (4)

Epic By NatureWe are drawn to the mountains. It is here that we create our stories, feed our souls, and find the best parts of ourselves. It’s here that we discover that we are #EpicByNature. From small moments with big impact, to traditions celebrated year afte...
Leadership Summit: ONE
A Day In The Life of A Lift Operator - #WBWorkLoveSymphony Chair accesses a pretty dreamy zone. Imagine if you could spend your workdays there! Whistler Lift Operator, Dani Eyjo (aka Schmitzy) captured his daily commute on a GoPro a few weeks ago, check it out: *Make sure to give him a high-five whe...
Inside look at what's it's like to work at Vail Resorts
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This property is managed by
Vail-Rock Resorts