Job Summary

Supervises under the direction of Food and Beverage Managers the Front of the House Food and Beverage operations for Carillon Miami Wellness Resort, Strand Bar & Grill, Corner Store, and In Suite Dining ensuring a positive guest experience.

Essential Job Functions

• Supervises Food and Beverage team members pertaining to Carillon Miami Wellness Resort, Strand Bar & Grill, Corner Store, and In Suite Diningto ensure the highest quality guest service and presentation.
• Assists with counseling, coaching, and disciplining of staff as appropriate.
• Participates in the recruitment, selection and orientation of new staff members.
• Provides input to manager relating to instructor performance on and ongoing basis and as part of the Performance Evaluation process.
• Completes opening/closing checklist for all Food and Beverage spaces and supervises related staff assignments.
• Oversees completion of all opening/closing sidework.
• Monitors running sidework during AM/PM shift to ensure proper equipment levels.
• Ensures all Food and Beverage outlets are properly set for beginning/end of business day.
• Ensures a positive guest experience and facilitates the smooth daily operation of the outlets
• Participates in staff training and regularly monitors performance to ensure Carillon service levels are maintained at all times.
• Circulates throughout the Food and Beverage venues talking with guests and monitoring service levels.
• Resolves problems and executes service recoveries if necessary to ensure guest satisfaction
• Supervises staff’s punctuality and adherence to uniform and appearance standards.
• Interacts with staff on a regular basis to communicate needs and goals while providing employees with the opportunity to share ideas and exchange feedback.
• Performs spot checks on In Suite Dining;
• Report all product/service defects and takes ownership to get these deficiencies resolved.
• Understands POS systems and has the capacity to perform basic functions on the servers stations
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management.
• Performs any other reasonably related duty to ensure guest satisfaction and the smooth operation of the Food and Beverage outlets.