Food & Beverage ManagerHampton Inn & Suites/Home2 Suites by HiltonLas Vegas, NV
A property of: Donohoe Hospitality Services
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Job Description

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

F&B Manager

Position Summary:

To manage and supervise all aspects of the food and beverage operation of the hotel which includes complimentary services and banquets to ensure success in the areas of finances, cost control, guest satisfaction and employee satisfaction are achieved.

Essential Functions:
1. Supervise and manage the daily operations of the food and beverage department.
2. Ensure that the level of quality and presentation are being met according to standards on a daily basis.
3. Personally respond to all guests’ comments and complaints to ensure they are being handled in a timely manner.
4. Assist and supervise the purchasing and inventory functions of the department.
5. Train staff for job competency and ensure they are aware of hotel policies and procedures including service standards for the hotel and guest brand standards in regards to service and cleanliness.
6. Monitor department to ensure all brand requirements are being met on a daily basis in both the kitchen area and front of the house.
7. Implement and monitor staffing levels to ensure guest satisfaction and cost control are met on a daily basis.
8. Assist and supervise the weekly scheduling process to ensure staffing levels are met based on hotel’s weekly forecast.
9. Review standards to ensure department is operating within brand and hotel requirements.
10. Deal with staff inquires and issues in a timely and professional manner.
11. Responsible for training, supervising, and monitoring food sanitation and safety procedures in the kitchen and dining area.
12. Responsible for working with the sales department and housekeeping department to ensure banquets are handled according to BEO requirements and to the guest’s satisfaction.
13. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards and guest’s expectations.
14. Responsible for hiring, training, management, development, and evaluation of all food and beverage employees including managers, supervisors, and line employees.
15. Ensure compliance with all hotel and brand policies and procedures, as well as, local, state, and federal laws and regulations.
16. Demonstrate the leadership qualities as outlined in the DHS Leadership Job Requirement Chart

Education and Experience:
• Previous food & beverage experience.
• Previous supervisor or management experience.
• Certificate in Food Sanitation a plus.

Skills and Abilities:
• Clear verbal and written communication skills
• Certified food handler
• Must be able to work in a fast pace and high volume environment
• Ability to motivate and train employees in guest services.

Additional Responsibilities:
• Adhere to all work rules, policies, and procedures established by the hotel, including but not limited to those contained in the employee handbook.
• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

Short Term Goals:
• Help improve our guest satisfaction scores to 90% or better by year end.
• Develop action plans for the department when departmental guest satisfaction scores fall below last year or the brand average.
• Monitor POU costs versus budget to ensure the department is controlling cost and payroll based on the hotel’s occupancy.

Job Requirements


Job Details

Mid level

About this location

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location Type:


Commuter Benefits
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Hotel Discounts
Job Training
Life Insurance
Paid Holidays
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Hampton Inn & Suites/Home2 Suites by Hilton
The dual-branded Hampton Inn and Suites and Home2 by Hilton is being
constructed adjacent to the Las Vegas Convention Center which is
undergoing a $1 billion expansion. The Hampton Inn & Suishow more
show more
Address755 Sierra Vista Drive, Las Vegas, NV, 89169 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (2)

Deirdre RobinsonVICE PRESIDENT, HUMAN RESOURCESAfter working several years in the hospitality and staffing industries, Deirdre joined The Donohoe Companies in 1992 in Human Resources. She was quickly promoted, and has since managed the HR function for Donohoe’s construction, real estate, development and building services divisions. While the Company’s headcount doubled, Deirdre was able to increase employee satisfaction while purchasing and delivering HR services more efficiently. She was involved in assisting DHS set up new benefits programs when it was created in 2005, and more recently has taken over responsibility for DHS’ entire HR group. Her ability to balance employee morale with maximum bottom-line results has allowed DHS to develop and maintain a talented workforce. Deirdre holds a BA from Vassar College, and MBA from George Mason University, is a Senior Certified Professional (SHRM-SCP) and is certified as a Senior Professional in Human Resources (SPHR).
Thomas Penny, IIIPRESIDENTThomas Penny is President of Donohoe Hospitality Services LLC (DHS). As the senior leader of Donohoe Hospitality, Thomas guides the operation of a portfolio of 11 business class hotels, which are affiliated with the Marriott, Hilton, and InterContinental Hotels Group. Thomas’ leadership responsibilities for DHS include strategic planning, overall operational direction, development and acquisition of properties, and long-term financial and capital planning. Thomas is a career hospitality professional with multi-brand hotel experience and a history of achieving above-average results in the areas of employee satisfaction, guest satisfaction, market share and profitability. Thomas joined The Donohoe Companies in 1996 and he has shared a successful 21+ year career with the company in both a developmental and hands-on operational capacity. In his most recent role with Donohoe Hospitality, Thomas served as General Manager at DHS’ Courtyard by Marriott Convention Center (CMCC) where he was responsible for oversight of the hotel’s day-to-day operations, guest service training, and strategic management of financial performance. During his nine year tenure as General Manager, the property achieved the 2nd highest RevPAR of any Marriott brand in the city for four consecutive years (Ritz Carlton excluded). Additionally, the hotel maintained the highest guest satisfaction score of any Courtyard in the city two of the last three years. Prior to his role as CMCC General Manager, Thomas served as Assistant General Manager at DHS’ Holiday Inn Capitol where he shared responsibility for 250 employees and $40 million in annual operating revenues. In this position, Thomas served as the hotel’s guest service culture leader, while also mentoring the growth and development of his staff.
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