Food & Beverage ManagerCrowne Plaza Kitchener-WaterlooKitchener, ON
A property of: Vista Property Management
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Job Description

  

Vista is the premier hospitality management company of the Americas. As owners and operators of hotels, Vista has carved a remarkable story of success. Vista encourages employee growth as a contributing factor to both the success of the individual as well as success of the team. Vista owns and manages several properties throughout Eastern United States and Canada.

Crowne Plaza Kitchener-Waterloo, one of Vista Property Management’s portfolio of hotels, is looking for local candidates with prior Hotel Food & Beverage management experience to perform duties in the Food and Beverage Department and support the operation of the hotel.

A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage all Food and Beverage Outlet operations
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Recruit, manage, train and develop the Food and Beverage team
  • Manage guest queries in a timely and efficient manner
  • Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
  • Set departmental targets and objectives, work schedules, budgets, and policies      and procedures
  • Develop menus with other members of Food and Beverage team
  • Accountable for monthly stock takes
  • Incentivize team members to maximize sales and revenue
  • Carry out annual and mid-year appraisals with Managers under your responsibility
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships
  • Comply with hotel security, fire regulations and all health and safety legislation

Job Requirements

  

What are we looking for?

A Food and Beverage Manager serving Crowne Plaza Kitchener-Waterloo brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Management and/or supervisory Food and Beverage experience
  • Able to meet financial targets
  • Ability to comply with all Food and Beverage brand standards
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree in relevant area
  • Passion for delivering exceptional levels of guest service

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Suburban

Values

Customer Focus
Integrity
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Crowne Plaza Kitchener-Waterloo
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Address105 King Street East, Kitchener, ON, N2G 2K8 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeSuburban 

Culture (1)

REACHREACH by the Visram Foundation is a charitable foundation in Pune, India providing underprivilieged girls with housing, education, food, health and general welfare. http://visramfoundation.com/
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This property is managed by
Vista Property Management