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Food and Beverage Mgr.Cambria Hotel & Suites Pittsburgh DowntownPittsburgh, PA
A property of: Meyer Jabara Hotels
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Job Description

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Food and Beverage Mgr. JOB SUMMARY Functions as the strategic business leader of the property's food and beverage operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, event management, or related professional area. Skills and Knowledge - Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. - Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. - Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. - Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage Goals - Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. - Reviews financial reports and statements to determine how Food and Beverage is performing against budget. - Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. - Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance. - Establishes challenging, realistic and obtainable goals to guide operation and performance. - Strives to improve service performance. Developing and Maintaining Budgets - Develops and manages Food and Beverage budget. - Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. - Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. - Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Achieves and exceeds goals including performance goals, budget goals, team goals, etc. - Serves as a role model to demonstrate appropriate behaviors. - Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. - Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. - Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). - Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. - Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution. - Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. - Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Empowers employees to provide excellent guest service. - Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. - Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). - Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. - Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. - Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. - Brings issues to the attention of Human Resources as necessary. - Ensures employees are treated fairly and equitably. - Coaches team by providing specific feedback to improve performance. Additional Responsibilities - Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. - Order and purchase equipment and supplies. The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara. Other details Job Family New Jobs Pay Type Salary Apply Now initStaticMap();...

Job Requirements

See Job Description.

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Action-Oriented
Balance
Celebrate
Change Agent
Community
Empowerment
Learning
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Cambria Hotel & Suites Pittsburgh Downtown
Enhanced by stunning views of the Steel City, the Cambria® Hotel
Pittsburgh - Downtown offers upscale accommodations and amenities.
Just steps away from some of the city's top attractions, you’ll show more
show more
Address1320 Centre Avenue, Pittsburgh, PA, 15219 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (9)

William A. MeyerChairmanFollowing his graduation from the Wharton School of the University of Pennsylvania, The London School of Economics and Georgetown University Law School, Bill Meyer became a member of the New York and Florida Bars and a specialist in real property law with a New York City law firm. He later became a graduate of Harvard Business School. In 1976, he accepted the position of Vice President, Real Estate and Law, for Servico, Inc., then a small publicly traded hotel company. Over the next 12 years Servico grew to become one of the largest independent hotel companies in the United States with 58 hotels in its portfolio. Before selling his interest and resigning in mid-1988, Mr. Meyer served as Servico's President and Chief Executive Officer. Mr. Meyer is presently Chairman of Meyer Jabara Hotels with offices in Danbury, Connecticut and West Palm Beach, Florida. Its hotel portfolio includes 30 hotels with nearly 5,000 rooms in 12 states. The hotels range in size from 38 rooms to 500 rooms and are operated under licenses from Marriott, Hilton, Sheraton, Intercontinental, Hyatt and Choice.
Richard JabaraCEORichard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.
Denise MaiaticoVice President Lehigh Valley
Justin JabaraPresident
Rick OdorisioSr. Vice President
Ron AntonucciSr. VP of Operations
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