Door AttendantRenaissance Pittsburgh HotelPittsburgh, PA
A property of: Sage Hospitality Group
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SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
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Job Description

Why us?

When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done.

Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Responsibilities

  • Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
  • Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
  • Responds to inquiries and promotes the property's amenities and restaurants.
  • Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
  • Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
  • Use empowerment to exceed associate and guest expectations and resolve conflicts.
  • Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Points out to each guest the fire exits, usage of TV and A/C and provides ice.
  • Performs other duties as assigned, requested or deemed necessary by management.

Job Requirements

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills
  • Must have general knowledge of basic customer service skills and be fluent in oral and written English.
  • Must have knowledge of local establishments, businesses and the surrounding community in general.
  • Must be able to see objects and people at a distance.
  • Must be able to communicate verbally and understand and follow verbal instruction.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems.


Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to grasp handles, carry bundles and lift packages.
  • Must be able to continually lift and carry up to 65lbs throughout the hotel
  • during entire shift.


Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Urban

Values

Community
Integrity
Leadership
Personal Growth

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
Job Training
Paid Sick Days
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Renaissance Pittsburgh Hotel
The Renaissance Pittsburgh Hotel: When you are looking for a new job,
you know in your heart you want to work where you belong. The
Renaissance Pittsburgh Hotel,managed by Sage Hospitality, show more
show more
Address107 6th Street, Pittsburgh, PA, 15222 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeUrban 

People (6)

Thelma RockholdSenior Vice President, Sage Hotel Management“Always treat your employees exactly as you want them to treat your best customers.” – Stephen R. Covey
Daniel del OlmoPresident, Sage Hotel Management"It always seems impossible until it’s done." - Nelson Mandela
Matt SchwartzSenior Vice President and Chief Technology OfficerMatt Schwartz currently serves as Senior Vice President and Chief Technology Officer at Sage Hospitality. In this capacity, Matt has responsibility for all aspects of IT including applications, infrastructure, business intelligence, project management and security for the entire company. Matt spends most days thwarting cyber attacks, enhancing Sage’s CRM database, and moving as much as possible to the Cloud. Prior to joining Sage, Matt served as the VP of Digital Solutions at Intrawest where he deployed a cloud-based Central Reservation System (CRS) to all of Intrawest’s resort properties including Winter Park and Steamboat. Prior to Intrawest, Matt held various leadership positions in IT and Finance at PetSmart and Staples. Matt has a strong passion for technology, starting his career as a “coder” of HTML and SQL. Matt earned a B.S. with Honors from Cornell University and an M.B.A from MIT’s Sloan School of Management.
Jason AltbergerChief Investment OfficerJason Altberger is Sage Hospitality’s Chief Investment Officer and leads Sage’s continued growth in the real estate investment market, targeting urban lifestyle hotels and developments that align with the company’s vision within the United States. Jason joins Sage after 18 years at real estate private equity firm DLJ Real Estate Capital Partners where he spent the final eight years of his tenure as Managing Director. In this role, he was responsible for a range of assets and investment opportunities and served as an investment committee member for both the US and China funds. He held previous positions with real estate merchant bank Cheslock, Bakker & Associates and the New York office of accounting firm Price Waterhouse. Jason received his undergraduate degree from Georgetown University, magna cum laude, and an MBA from The Wharton School of Business with highest distinction. He is also a licensed CPA, he is an avid runner and serves on the board of a charter school in New Jersey.
Zack NeumeyerChairmanZachary T. Neumeyer is a businessman and civic leader. He is the Chairman of Sage Hospitality and is the Vice Chair of Mobile Accord. He is or has been an investor and board member of companies in the technology, communications, manufacturing, senior housing, banking and service industries. He also works on K-12 education reform in Colorado and nationally. Zack’s civic focus is ensuring that every child in America can fulfill their potential. He works through many organizations focused on making our education system work. These include Board Chair of America Succeeds, Board Member of Colorado Succeeds and Teach For America Colorado. He believes that developing superb leadership is essential to improving our cities, states and country. Zack is a graduate of Cornell University—along with many others at Sage, who also refuse to disclose their graduation year. Continuing in his passion for education, he has taught or lectured at Cornell University, University of Colorado, Harvard University and The University of Denver.
Walter IsenbergCo-Founder, President & Chief Executive Officer Sage Hospitality Group"The future belongs to those who believe in the beauty of their dreams." – Eleanor Roosevelt

Culture (3)

COMMUNITY CITIZENSHIPGiving back to our communities isn’t just a nice talking point. At Sage, it’s a way of life. Our associates are constantly encouraged to find better ways to take care of the places where we live, work and play. We want to make sure it’s never about us—it’s about doing all we can for the greater good.
LEADERSHIP DEVELOPMENTWe believe leaders should be disruptors because that’s how change occurs. Sage is always looking for ‘A’ players—the leaders of leaders. We empower our leaders with a perfect balance of robust growth opportunities, efficient task force management and chances for personal fulfillment. We never forget that the best leaders are people focused first.
PERSONAL & PROFESSIONAL GROWTHAchieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why we support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes—both personally and professionally.
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This property is managed by
Sage Hospitality Group