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Director of Talent & CultureNovotel Miami BrickellMiami, FL
A franchise of: Accor
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Job Description


Position: Director of Talent & Culture

Department: Talent & Culture, Administration & General

Purpose:  Directs all areas of Talent and Culture (Human Resources) administration including; employment, salary administration, Heartist services, Heartists benefits, management development/training and labor relations. Provides advice and counsel on all rules, regulations, policies and laws that may affect operations and Heartists. To ensure payroll is completed in a timely manner in accordance with Novotel Hotels Standards and in compliance with all State and Federal Wage and Hourly Regulations. Lives up to Accor and Novotel Culture by inspiring others and teaching it.

Reports to: General Manager 

Essential Functions: 

® Is an ambassador of Accor and Novotel Culture. Teaches and inspires all Heartists on the Company Purpose, Vision and Mission and standards. 

® Directs all recruiting and employment activities for management and hourly positions with the time periods established.

® Administers the salary administration policies and programs. Reviews and readjusts salary ranges as directed by Corporate and the General Manager. Conducts local wage surveys annually, using wage surveys; monitors merit increases pools and increases.

® Coordinates management development and Heartists trainings. Coordinates Corporate Trainings annually. Recommends new programs based on need. Conducts seminars, trainings, Orientations as required.

® Provide monthly activity HR report to General Manager.

® Administers all Heartist insurance programs along with ADP.

® Stays abreast of all Federal and State laws and keeps management advised of changes which affect Heartists and operations.

® Prepared the Talent & Culture annual budget as scheduled by Corporate and General Manager following guidelines and timeline.

® Monitors and recommends all Heartists activities and programs on a monthly basis including additions, deletions and changes.

® Provides counsel and assistance to all management personnel in regards to Heartists problems dealing with supervision and administration.

® Responsible for PI Administration and implementation for recruitment, coaching, and career pathing.

® Manages the relocation of Heartists following company policies.

® Manages the performance evaluations annually for all Heartists, according to company policy; and career planning for management personnel via one-on-one meetings and trainings.

® Manages internal communication to Heartists via TV set presentations, HR Calendar, posters, ADP staffers or any other appropriate means to the audience.

Payroll Functions

® Responsible to complete payroll. Trains T&C coordinator to do payroll.

Human Resources & Benefits Function – In coordination with T&C Manager/Coordinator

® Files and maintains personnel files in compliance with applicable legal requirements. 

® Maintains shadow files with all necessary background reference checks, PIs and Benefit papers.

® Prepares new hire Heartists files.

® Processes personnel actions in Paychex and assures proper approvals; disseminates and are completed in Paychex.

® Manages the hiring process for all positions by reviewing resumes, performing screening interviews, initiating and completing any management interviews necessary, assigning and interpreting PI’s and completing background checks and drug screening.

® Approves Heartists entries in ADP.

® Processes E-Verify for I-9s in ADP.

® Processes terminations when needed.

® Conducts exit interviews in person and /or using Corporate Format

® Handles Worker’s Compensation Claims and coordinates with Insurance Carrier.

® Assists coordinating and planning of Heartists events on a monthly basis.

® Oversees special events for staff by coordinating committees and schedules, and staying within budget. Events include but are not limited to: Health Fair, Administrative Professional’s Day, Bring your Child to Work Day, Blood Drives, Heartist Picnic, End of Year Holiday Party, Youth Fair, Round Table Luncheon and Overnight Hear’s Breakfast.

® Manages the Monthly T&C Calendar.

® Manages the disciplinary process, coaching managers in the preparation and progression of disciplinary documents and involves the corporate office for advising and approvals.

® Coordinates enrollment during Open Enrollment and at Benefit Orientations.

® Assists Heartists with Medical, Vision & Dental plans information.

® Plans quarterly 401k Enrollments.

® Coordinates, leaves of absences such as FMLA, STD & LOA with Heartists and their Department Manager.

® Coordinates Heartist of the Month and Leader of the Quarter Nominations and awards.

® Any other tasks required by management.

® Assists Talent & Culture Coordinator in any office task in his or her absence.

Qualification Requirements:

Education and Work Experience

College or technical school coursework preferred and minimum of three (3) years of job-related experience, preferably in a human resource department, technical experience, including responsibility for maintaining computer systems or any equivalent combination of education and experience that provides the required knowledge, skills and abilities. SHRM Certifications preferred.

Knowledge and Skills

® Extensive knowledge of computer software (Windows and Microsoft Office), computer hardware and computer servers.

® Proficiency in or knowledge of using a variety of computer software applications, especially Excel, Power Point and Microsoft Word software.

® High level of interpersonal skills to handle sensitive and confidential situations and documentation.

® Knowledge of office administration procedures.

® Ability to operate most standard office equipment.

® Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

® Good to excellent spelling, grammar and written communication skills.

® Excellent telephone and oral communication skills.

® Ability to maintain a high level of confidentiality.


To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

® Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

® Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things. 

® Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. 

® Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information. 

® Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

® Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

® Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. 

® Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

® Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. 

Job Requirements

  • Must be legally eligible to work in the United States
  • Must have previous experience working at a hotel

Job Details

Senior level

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Dental Benefits
Family Medical Leave
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Vision Benefits
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Novotel Miami Brickell
Novotel Miami Brickell! We are thrilled to officially be a part of the Accor
Hotel Group, a global chain with over 4,500 hotels in the world. Novotel
Miami Brickell is modern and elegant while also offering coshow more
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Address1500 Southwest 1st Avenue, Miami, FL, 33129 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

Culture (5)

Explore Limitless PossibilitiesWe’re so much more than hotels - we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30 + hotel brands, restaurants, nightclubs, spas, co- working spaces, and tech start-ups. Have a passion or want to change your passion? Challenge yourself and switch between jobs, brands, and career paths
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