Director of Rooms/Director of OperationsDoubleTree by Hilton Washington DC North/GaithersburgGaithersburg, MD
A property of: Marshall Hotels & Resorts
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Job Description

Become Part of the Marshall Team……

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. 

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is….Mike Marshall, President & CEO 

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development, and growth across the whole organization.

Come join our award-winning team as the Director of Rooms/Director of Operations at the Doubletree by Hilton DC North/Gaithersburg. Our hotel features a multi-million dollar renovation of our 301 rooms and 16, 000 square feet of meeting space.  Our hotel is located close to Rio, top attractions, shopping, and restaurants.


As Director of Rooms/Director of Operations, you would be responsible for directing and overseeing Front Desk Operations, the functionality and safety of the facility to protect the well-being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
  • Respond to audits that are completed by the company to ensure continual improvement is achieved.
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
  • Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
  • Support the Front Desk Manager in the daily operations of the Front Office Department.
  • Direct and oversee the functionality and safety of the facility, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state, and local regulations.
  • Conduct facility inspections.
  • Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting, and complying with contractor bidding standard. 
  • Obtain required licenses and permits to ensure full compliance with codes, regulations, and safety standards.
  • Direct department operations including, but not limited to, guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state, and local standards and meeting participation and facilitation.
  • Monitor and develop team member performance including providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and reward.
  • Maintain high standards of personal appearance and grooming.
  • Recruit, interview, and train team members.
  • Comply and exceed hotel and company Service Standards.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts. 

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity is not the right fit for you, please visit our website to view other opportunities at or submit your resume for future consideration.

Job Requirements


The Director of Rooms/Director of Operations serving Hilton brands is champion of our Guests and works sided by side with team members to ensure the smooth running of operations. To be successful in this role, you must have the following qualifications, attitude, behaviors, skills, and values:

  • Minimum of 5 years previous experience in the same or similar role.
  • A degree in Hotel Management or equivalent preferred.
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management.
  • Experience in managing budgets, revenue proposals and forecasting results.
  • In-depth knowledge of the hotel / leisure / service sector.
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets.
  • Accountable and resilient with the ability to work under pressure.
  • Knowledge of the hotel property management systems including ONQ.

Job Details

Senior level

About this location

room Count:
location Type:


Customer Service
Personal Growth


Commuter Benefits
Company Discounts
Company Outings
Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Health Insurance Benefits
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DoubleTree by Hilton Washington DC North/Gaithersburg
Set in the I-270 Technology Corridor, DoubleTree by Hilton Washington
DC North/Gaithersburg offers an upscale, convenient base – for
business, meetings and events, and family travel. Enjoy a show more
show more
Address620 Perry Parkway, Gaithersburg, MD, 20877 View map
Property typeHotel 
room Count251-500 
location TypeSuburban 

People (3)

Andres OrozcoGeneral Manager“My experience with MHR has been very rewarding. I believe this company believes in giving opportunities of growth to its members and supports them through the process. In an industry with such a high turnover rate, it is refreshing to be part of a management company that likes to develop its members to further their careers.”
Michael P. MarshallPresident & CEO“Since the beginning in 1980 we have operated as a family company and we truly care about the well-being of our employees. Without the great staff we have had to work with over the years we would not have been able to grow as we have. That growth offers opportunities for advancement and we wish to promote from within as often as possible. We value all of those who continue to work with us and welcome new members to our hotel family.”
Patty WeistDirector of Sales, DoubleTree by Hilton Hotel, Binghamton, NYDOS of the Year 2018 FULL SERVICE “I have worked as the Director of Sales under the management of Marshall Hotels and Resorts for the last 3 years. Marshall has granted me the opportunity to attain and surpass both my personal and professional goals. Under the direction of Marshall, I have been able to lead my team with confidence, enthusiasm and determination for today and the future.”

Culture (11)

American Hotel & Lodging Educational FoundationTo help people build careers, improve their lives, and strengthen the lodging industry through tools, resources and education.
We are a proud supporter of Women Supporting WomenTo provide awareness, education and support to all those affected by breast cancer.
Atlantic General HospitalA non-profit community-centered hospital serving the lower eastern shore.
Eva's VillageBreaking the cycle of poverty and addiction through community recovery and support services.
Junior Achievement of the Eastern ShoreVolunteers helping to prepare today's students for a bright future by fostering life skills.
Maggie's MissionA 100% volunteer organization dedicated to saving dogs, cats and horses and finding them forever homes.
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Marshall Hotels & Resorts