A property of: Shamin Hotels
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Job Description

The iconic Sheraton Virginia Beach Oceanfront Hotel is seeking a Director of Operations.  This property is located directly on the Boardwalk in the exclusive north end and features 214 guest rooms/suites, oceanfront dining venues and extensive banquet, catering and convention facilities.  The property is managed and owned by Shamin Hotels, the premier and largest hotel company in Virginia and the mid-Atlantic region.

The Director of Operations acts as the assistant to the General Manager in managing the hotel’s operations, maintaining established revenue, cost and quality standards.  This individual leads  the Front Office Manager, Director of Housekeeping, Executive Chef, Director of Engineering, Banquets Manager, Director of Sales, Restaurant Manager, Guest Services Manager and the  Human Resources Manager.

Job Requirements

Essential Job Functions:

  • Oversees overall day-to-day hotel operations as delegated by the General Manager.
  • Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
  • Participates in the development of short term and long term financial and operational plans for the hotel.
  • Ensures that guest satisfaction is consistently obtained.
  • Ensures the efficient and effective operation of the Housekeeping and Front Office and all Food and Beverage outlets.
  • Ensures security for the hotel’s assets.
  • Remains current on business trends and local activities.
  • Meets assigned departmental budgets and monitors financial statements.
  • Establishes and maintains an appropriate level of community involvement.
  • Ensures proper handling of guest complaints.
  • Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
  • Maintains compliance with all local, state and federal laws and regulations.
  • Knows and complies with all company policies and procedures pertaining to this position and its duties.
  • Ensures cross-selling of other Shamin Hotels by hotel staff.
  • Teaching, mentoring, and directing hotel staff.
  • Close working relationship with all department heads.
  • Demonstrating self-confidence, energy and enthusiasm at all times.
  • Being comfortable with the high level of visibility and the leadership role within the hotel and community.

 Qualification Summary:                                                                          

Education & Experience: 

  • High school diploma or GED certification required.
  • Bachelor’s Degree and/or extensive experience in a hotel or related field required.
  • 1-2 years of hotel operation experience preferred.
  • 1-2 years of Food and Beverage experience.
  • Strong financial knowledge required.
  • Valid driver’s license from the appropriate state.
  • Driving record approved by insurance carrier guidelines. 
  • Must be able to work with and understand financial information and data, and possess basic mathematical skills
  • Reading, Writing, Basic Math, Computer skills
  • Brand systems
  • Knowledge of Lightspeed and GXP Empower preferred


Job Details

Senior level
Salary ($70k - $90k)

About this location

room Count:
location Type:


Hard Work


Dental Benefits
Health Insurance Benefits
Vision Benefits
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Address3501 Atlantic Avenue, Virginia Beach, VA, 23451 View map

People (2)

MattCorporate Director of Food and BeverageShamin Hotels Corporate Food & Beverage Director Matt Gleason has been a fantastic addition to the leadership of our company. And it all started with a phone call. “In 2014, I received a call from a past mentor. He told me that there was an open position at the Doubletree Midlothian and that I should apply. I did – and I have loved it ever since.” While Matt started at one hotel, he now supports multiple properties and teams. Not bad for a guy who was born in Olean, New York, raised in Goochland, Virginia, and even in his 20s was still trying to figure out what to do with his life. 
 Since then, Matt has continued to grow and take to heart our company culture: Team Up; Own It; and Passionately Serve our Guests, Team Members and Community. He’s seen this culture in action just about every day. “One of my proudest moments with Shamin Hotels was an event we did for The Chesterfield Arts Center at the Cultural Center of India. It was my first full scale, off-property event, and even though we faced some challenges, the event went off flawlessly and we made a customer for life. The proudest part for me was our teamwork, from management to the servers, the dishwashers, the cooks — all from multiple hotels — coming together to create an everlasting experience for our client and their guests. Amazing.” He explains one of his favorite things and his reason for taking a job and making it his career. “I enjoy working with all the departments through the home office and at the properties. It’s amazing how dynamic the associates are within our organization and the collective knowledge that is brought to the table. We at Shamin Hotels continue to grow and learn new outlooks on life and business, and we really strive to be out on the frontier of our industry. That excites me day in and day out.”
MichelleRegional Director of OperationsBeing a young mother while looking for the next step in your career can be daunting. Finding the right opportunity for future growth while meeting the needs of a family is a challenge that many of us have faced in our lives. So when Michelle asked a former colleague for advice, he suggested Shamin Hotels — who at the time had 8 hotels in its portfolio, smaller operationally and was family owned. She knew at the interview it was the right decision. “I was shocked when Mrs. Amin, (The VP of Purchasing and the Co-Founder’s wife) babysat my daughter so I could interview. The flexibility, willingness to help and her kindness was what drew me initially. The company is not small anymore but I still do not feel “lost” and the rest is history.” Starting as an Assistant General Manager of Hilton Garden Inn Colonial Heights to now Regional Director, Michelle oversees multiple hotels and is the primary point of contact and leadership for all aspects of their operations. She sees her advancement in Shamin Hotels as very fortunate and gratifying and one that has been afforded to others as well. “Associates are given a real opportunity to grow and advance. Learning is encouraged, individuality is embraced and feedback genuinely appreciated. I really believe that we are one big family and have each other’s best interest at heart.” Her success has been driven by her talents but supported by the company she choose to make her career. Shamin Hotels gave her the space to grow with input on all aspects of the business such as the development of the company values. “The fact that our family of associates were included in defining our values as a company makes it unique. It is also a testimony of Shamin’s commitment to make an impact with our associates every step of the way. Their input has been a springboard to our overall culture but what really makes me proud is how our values are truly who we are and what we stand for through everyone’s experience not just one person.”

Culture (6)

Shamin Hotels Ranked 13th Largest Owner & Developer NationwideAccording to‘s 2019 annual ranking, Shamin Hotels is recognized as the 13th largest owner & developer nationwide with 8221 rooms and 59 hotels. Our company has continued to move up the listing after placing 16th nationwide last year. In addition, we continue to be Virginia’s largest hotel ownership group.
Our Favorite Photos from the Shamin Summer Festival 2019!On a beautiful late summer day at Maymont, we had a great time. Thank you to everyone that came out to celebrate!
Hotel Owner Offers Rooms at No Charge to Creighton Court Residents in BuildingsA local hotel owner offered free rooms Thursday to about 50 families living in Creighton Court apartments with broken heating systems. The donation by Shamin Hotels, the region’s largest hotel operator, prompted the RRHAuthority to announce it was working to move residents out of the affected buildings by the end of the day. “It’s the right thing to do,” said Shamin CEO Neil Amin. “This is an opportunity for us to give back to a city that’s given so much to us."
The Shamin Team at the Sports Backers Anthem Corporate RunThe Sports Backers Anthem Corporate Run was last night with Shamin Hotels taking 1st Place Coeds in the Sales, Retail and Hospitality division. Thank you to all the participants, volunteers and our HR Team for getting everyone organized.
The Shamin Hotel Awards 2018Last week, the Shamin Hotels Awards for 2018 were held at the Hilton Richmond Hotel & Spa | Short Pump to recognize the very best of our associates and their teams. A total of 50 individuals and their properties were recognized for their contributions to our company culture and values. We would like to say congratulations to all the winners and nominees — thank you for all your hard work!
“The Future’s So Bright, We Gotta Wear Shamin Shades”Congratulations to our first class to graduate from the Shamin College Program last night. We celebrated our interns successful completion of the program last night at our Kabana Rooftop with delicious food, mock-tails and salsa lessons!
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