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Director of Membership - Hotel del CoronadoHotel del Coronado, Curio Collection by HiltonCoronado, CA
A property of: Hilton
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Job Description

A Director of Membership leads and directs Membership Sales in the development and execution of strategic sales and marketing plans to maximize club membership. Responds to inquiries, initiates new club sales with prospective members and business associates. Oversees the budget and all financial aspects of the operation. Develops and implements strategic plan. Interviews, trains, supervises, counsels, schedules and evaluates staff.

What will I be doing?
  • Participate in the process to create Club structure and Club documents, including Membership Plan, Rules and Regulations, Applications and all other necessary documents
  • Develop and implement Sales & Marketing Strategies
  • Maintain Sales Database
  • Define local, regional and national target markets for prospective members
  • Create and maintain Club collateral
  • Review documents, pricing, existing sales and marketing strategies
  • Analysis and management of prospective membership demographics, prospects lists and rejection list.
  • Plan, organize and implement prospective member events
  • Create and maintain comprehensive member Club communications, coordinate member activities, programs and publication of member newsletter
  • Maintain website in collaboration with the resort marketing office.
  • Act as membership liaison to the Resort Executive Committee
  • Establish Advisory Board, Polls and comprehensive quarterly reports pertaining to the needs of the membership
  • Assist and direct in new member orientation
  • Resolve member issues
  • Establish and track members' spending statistics
  • Define Club organizational chart and job descriptions
  • Develop Club policies and procedures including S.O.P's training tools for the Club team
  • Attend New Employee Orientations
  • Additional Duties

Job Requirements

What are we looking for?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Private Club understanding and experience in either operations or sales
  • Excellent organizational and administrative skills
  • Five years minimum management experience
  • Extensive knowledge of Excel/ Word/ email and database maintenance.
  • Experience in preparing strategic plans, budgeting, forecasting and review of financial statement for a club operation

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veteran

Job Details

Senior level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Hospitality
Integrity
Leadership
Now
Ownership
Teamwork

Perks

401(K)
401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
Employee Stock Purchase Plan
Family Medical Leave
Fitness Subsidies
Flexible Spending Account (FSA)
Flexible Work Schedule
Gender Reassignment Coverage
Health Insurance Benefits
Job Training
Legal Consultations
Life Insurance
Onsite Gym
Paid Holidays
Paid Sick Days
Paid Time Off
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Hotel del Coronado, Curio Collection by Hilton
Hotel del Coronado, Curio Collection by Hiltonshow more
Address1500 Orange Avenue, Coronado, CA, 92118 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

Culture (3)

Hilton Hotel Team Members Share Career Path Stories, Early Career AdviceWith thousands of opportunities on Team Hilton across the globe, Hilton empowers life-long learning, encouraging our Team Members to find their passion and create their own unique career journeys. Here, Team Members at our U.S. hotel properties share their career paths and advice to those just beginning their own careers in hospitality. Read more here: https://jobs.hilton.com/us/en/blogarticle/hilton-hotel-team-members-share-career-path-stories-early-career-advice
Hilton Ranked #1 on DiversityInc’s Top 50 Companies for Diversity ListHilton has been recognized for its commitment to diversity and inclusion by DiversityInc, placing #1 on the 2021 Top 50 Companies for Diversity list. This award marks the company’s seventh consecutive year on the list, which highlights the nation’s top companies that hire, develop, retain and promote a broadly diverse workforce. Hilton recently announced its plans to increase gender and ethnic diversity in leadership roles, with a focus on the future.
Hilton Named #1 Best Big Company to Work For, #3 Best Company to Work For in USAmid one of the most challenging times in the history of the hospitality industry, Hilton has been recognized for its exceptional – and resilient – workplace culture. Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work For® list and #3 on the 2021 Best Companies to Work For® list in the U.S. Hilton is the highest ranked hospitality company to appear on both lists, especially notable given the significant impact the pandemic has had on the travel industry.
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