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Director of Membership and MarketingDeering Bay Yacht and Country ClubCoral Gables, FL
A property of: Troon Golf, L.L.C.
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Job Description

Deering Bay Yacht and Country Club in Coral Gables, Florida is excited to announce the exceptional career opportunity of full-time Director of Membership, Sales and Marketing. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Located on Biscayne Bay in beautiful Coral Gables, FL, the Deering Bay Yacht & CC presents a remarkable opportunity for a seasoned Director of Membership & Marketing. Our Club features an 18 hole, Arnold Palmer Signature golf course and seven Har-Tru tennis courts. The Club is in the midst of a $7 Million renovation to double the of the fitness and group exercise rooms, renovate the member’s bar/lounge and ladies card room. We are also adding a casual outdoor dining venue centrally located to golf, tennis and the junior d Olympic swimming pool. 

General Purpose: 
Directs all sales, marketing and public relations efforts to include the membership approval processes. Ensures accuracy of memberships file systems and accounting procedures and coordinates new member introduction into the club. Works closely with all club departments

Essential Duties:

• Responsible for membership sales and public relations in the club while working closely with the General Manager and Board in developing membership programs and annual marketing strategies.
• Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue. 
• Responsible for achieving annual budgeted sales goals and for monitoring business volume forecast while planning accordingly for manpower, productivity, costs and other expenses. 
• Serves as a liaison between membership and operations of the club. 
• Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing.
• Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales. 
• Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management. 
• Ensures membership records are properly maintained on all members. 
• Prepares monthly membership reports required by General Manager, Board/Committees and support team. 
• Assists in coordination of all club events to include invitations, mailings and other publicity.  Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.  Participates in events to ensure member engagement, identify and capture additional opportunities for member recruitment and/or retention.
• Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities. 
• Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts. 
• Oversees preparation of monthly member newsletter with input given by each department. 
• Available to step in as needed in the General Manager’s absence, when appropriate.  
• Manages department members which may include, but is not limited to: Membership Coordinator & Communications Manager. 
• Assures that effective orientation and training are given to each new associate.  Takes a leadership position in developing ongoing training programs for the department.

Job Requirements

Education/Experience: 
• Associate’s degree (AA) or equivalent from two-year College or technical school; or two years related experience; or equivalent combination of education and experience.  Bachelor’s Degree from an accredited college or university with major emphasis in sales, marketing, public relations, psychology or sociology is preferred.

• Minimum four (4) years’ experience in sales, marketing or public relations in the private club, hospitality or related field is preferred.

Other Qualifications: 
• Possesses outstanding human relation skills.
• Presents a professional appearance and demeanor in all exchanges. 
• Must have exceptional verbal and written communication skills.
• Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis.

Job Details

Entry level
Full-time

Values

Collaboration
Diversity
Honesty
Integrity
Personal Growth
Safety
Teamwork

Perks

401(K)
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Vision Benefits
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Deering Bay Yacht and Country Club
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Address13610 Deering Bay Drive, Miami, FL, 33158 View map

People (3)

Bruce GlascoChief Operating OfficerBruce Glasco has over 20 years experience in the golf industry. Prior to joining Troon Golf, Glasco specialized in operations at several of the world's leading golf facilities. The list includes such recognized properties as the famed Pine Valley Golf Club, Arnold Palmer's Bay Hill Club, the Kapalua Golf Club and Resort, and the exclusive Maroon Creek Club. Glasco also possesses a development background having served in a project management capacity for Hines, one of the world's most recognized international developers. Glasco joined Troon in 1999 as Vice President of Operations and was promoted to Senior Vice President of the company's Australia Pacific division in 2001. He was appointed Senior Vice President and Managing Director of the company's Europe, Middle East and Africa operations in 2006 and to his current role at the beginning of 2012.
Ruth EngleChief Financial OfficerRuth Engle joined Troon Golf after serving as vice president and controller of the aerospace division of Honeywell International. During her time at Honeywell, she also held vice president and CFO positions over three leading divisions. Ruth began her career with PricewaterhouseCoopers and has since held financial leadership positions at major global engineering companies. Early in her career, Ruth returned to her alma mater as a professor, teaching economics and business at Lafayette College. She then earned her master's degree in Business Administration from Fairleigh Dickinson University and co-authored a book titled: "Small Business Survival Guide to Debits, Credits and Cash: What Every Growing Business Needs to Know About Accounting and Finance."
Tim SchantzChief Executive OfficerTim Schantz has over twenty five years' experience specializing in corporate and real estate transactional matters, with the last twenty years focused on the golf and leisure sector. A licensed attorney, he received his B.A. from the University of Colorado and his J.D. from the University of Kansas. Prior to joining the Company in 1998, Schantz spent five years in the California offices of the international law firm Latham & Watkins, followed by three years as Vice President, Senior Corporate Counsel for the Phoenix based lodging company, Doubletree Corporation. Schantz serves on the Company’s senior executive team and has responsibility for helping to guide all aspects of the Company's general matters and strategy.

Culture (4)

Childhelp Children's Center of ArizonaHoliday Charity Sale – All proceeds from this annual event benefit Childhelp Children's Center of Arizona and the Arizona Animal Welfare League.
Patriot Golf DaySince the program was first launched Troon has pledged support by coordinating efforts with its facilities to maximize the money raised, which provides scholarships to families of those who have become disabled or lost their lives in the line of military duty.
Phoenix Children's HospitalEach fall, Troon-managed facilities in Arizona host "Troon's Drive for Phoenix Children's Hospital" program, which has raised more than $280,000 for the hospital since 2011. All the proceeds from the program are donated to Phoenix Children's Hospital during its annual golf fundraiser held at Troon North Golf Club.
Stop Hunger NowTroon and its associates have proudly partnered with Stop Hunger Now to donate and package more than 40,000 meals to aid those in crisis situations and feeding programs at schools and orphanages in countries suffering from disastrous circumstances.
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