Waldorf Astoria is looking for a Director of Human Resources at La Quinta Resort & Club in Palm Springs!
Set against the rugged Santa Rosa Mountains, this luxurious hideaway has over 750 rooms, 5 championship golf courses, 41 pools, 190,000 square feet of meeting space, and 12 food and beverage outlets.
The ideal candidate will be an engaged leader with a great vision and talent for inspiring and developing others. At least 3-5 years of Director of Human Resources experience with a background in high volume luxury hotels is required.
For more information on the property, please visit:
La Quinta Resort, A Waldorf Astoria in Palm Springs (hilton.com)
La Quinta Resort & Club (@laquintaresort)
What will I be doing?
The Americas HR Operations function leads and implements all initiatives and standards in support of positive team member engagement, leadership effectiveness, talent, culture as a high-performing HR Operations team that contributes to superior business results, performance management and development, recognition, talent management, compliance, team member and labor relations while delivering a best-in-class, internationally recognized workplace environment.
As Director of Human Resources, you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director - Human Resources will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation and human resources operations.
Strategy - Be globally aligned with the Americas HR Operations function while locally supporting superior business results
Leadership - Develop innovative, forward-thinking leaders within a comprehensive learning environment
Culture - Ensure a best-in-class workplace that delivers on Hilton's values, mission and purpose
Talent - Hire, engage and develop the world's best hospitality team members
HR Operations Excellence - Embrace and lead implementation of all Americas HR Operations initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness and timeliness.
Successfully, innovatively and timely implement HR strategic objectives and monitor for best-in-class results
Innovate, avoid the status quo and cultivate a transformational Team Member-centric workplace
Partner with GM/EC to deliver on Hilton's values by creating high-impact TM engagement experiences
Champion Hilton's culture at the hotel to inspire high-performing multi-cultural, multi-generational teams that build Hilton's talent pipeline and serve as an unbiased Team Member advocate at all phases for their employment life cycle
Leverage people analytics for positive talent and work environment ROI
Role model strategic business partner standards to actively contribute to business results
Provide owner relations guidance in key areas of HR expertise, as needed (Mgt. Agreements, Wage & Hour, Compliance, Staffing Models)
As applicable, partner with Regional HRD/Labor Relations team on development of effective LR strategies and training
Ensure comprehensive People Plan is in place, reviewed with the GM/EC and updated annually
Mitigates risk from legal liability at all times for Hilton and owner stakeholders by connecting with RHRD prior to any significant Team Member disciplinary or performance improvement action
Serve as the hotel's credible SME on all matters relating to Team Member engagement, culture, performance management, talent, compliance, leadership and talent development, training and TM relations (plus Labor Relations, if hotel is covered under a CBA(s))
Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, HR team and Team Members, external guests and communicates/presents HR Ops topics and initiatives to key stakeholders (regional/hotel leadership, owners, Team Members)
Remain current on trends to evaluate innovative ways for process/practice improvements, workplace enhancements and shares best practices
Partner with GM/EC on leading and coordinating community activities at the hotel
Participate or represent Hilton in industry or HR professional associations
As applicable if hotel is covered under a CBA, lead and engage in grievance process representing the interests of the hotel, organization and owners in conjunction with Hilton standards and CBA provisions
Promote tools and communication channels that encourage regular, open Team Members performance feedback
Integrate Hilton's Values/Mission/Purpose when implementing HR Ops initiatives and support Team Member-centric and guest-centric programs
Create a vibrant Heart of House physical environment and ambiance that makes Team Members feel energized, comfortable and motivated
Develop a recognition culture that exists among Team Members and across all departments
Serve as an ambassador of Hilton's culture engaging with Team Members through direct and meaningful interactions, leading by example, social media and digital tools
Deliver Thrive@Hilton well-being programs to enhance the mind, body and spirit of each Team Member
Champion Hilton's community interests with pride
Actively supports Hilton's guest-centric focus with the GM/EC/4D in the spirit of our vision and mission
Cultivate and promote diversity and inclusion at the hotel and deliver on Hilton's D&I objectives
Proactively identify present and future talent gaps and create action plans to address shortfalls
Perform annual salary and benefits evaluation to ensure the hotels' total rewards are market competitive
Ensure meaningful onboarding programs are in place for all new hires
Partner with key leaders within the hotel to create a leadership and development culture to support current and future talent needs
Ensure internal transfers/promos are the priority when filling positions
Generate consolidated monthly labor turnover data, ensure GM reviews with EC with corrective action plans
Ensure all key hotel leadership roles have career development plans in place that are actively supported by leadership and profiles are current
Retain in-depth knowledge of internal talent to help facilitate/manage people moves and talent decisions within or outside of the market or region
Ensure all key hotel roles have meaningful succession plans with detailed timelines for next moves
Partner with GM/EC on quarterly talent reviews and ensures consistency across departments and align with Hilton's diversity benchmarks
Lead the implementation and delivery of training and leadership development programs and ensure Team Members receive specific training to perform their jobs
Personally participate in the selection process for all management positions to ensure hotels select the best qualified candidates and ensure Hilton's interviewing process (BBI) is followed for all positions
Promote benefits and perks of working for Hilton through various communication and social media channels
Engage in industry networking or academic events to ensure the most qualified, diverse applicants are attracted and selected for employment and showcases Hilton as an employer of choice
Ensure mentoring and coaching culture is part of the hotel's DNA and incorporate into career discussions
Oversee, support and promote Hilton's Performance Management process
Ensure culture of not tolerating poor performance with 90-day PIPs in place, as needed
HR OPERATIONS EXCELLENCE:
Possess subject matter expertise and ensure workplace standards/practices are compliant with federal/country, state/city laws and audit at 1x/year including but not limited to key areas of federal and state employment/labor laws, AAP, safety, immigration, etc. Payroll practi...