Director of Catering & Convention ServicesWyndham Orlando Resort International DriveOrlando, FL
A property of: Wyndham Hotels & Resorts
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Job Description

Wyndham is now seeking a Director of Catering & Convention Services to join our team at the Wyndham Orlando Resort location in Orlando, Florida.

Job Summary

The Director of Catering & Convention Services will be responsible for managing a day meeting, meeting territory and meet and achieve yearly revenue goals by developing accounts and business opportunities.

Education & Experience

  • High School Diploma or GED
  • 2 year of related experience or an equivalent combination of education and experience in a hotel or related field preferred.


Physical Requirements

  • Long hours sometimes required.
  • Light work - Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


General Requirements

  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs
  • Perform other duties as requested by management.


Fundamental Requirements

  • Plans and coordinates details for meetings
  • Complete accurate BEO's, upselling food, beverage, room rental, recreation, special amenities and technology
  • Communicate all changes on Event Orders to other departments
  • Actively prospects and solicits new contacts and business opportunities for meetings
  • Acts as on-site contact for meeting and meeting groups and larger groups as needed
  • Produces tickets for master billing including contract services, room rental and guests
  • Complete weekly backlog reports and other departmental reports as designated
  • Attends weekly resume meeting, training programs and other meeting as designated
  • Provides feedback to Director of Sales & Marketing relating to guest comments, observations, industry news
  • Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback
  • Assists with and completes special projects and assignments as designated by the Director of Sales & Marketing
  • Produces invoices for clients
  • Other duties as assigned


COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham Orlando Resort, 8001 International Drive, Orlando, Florida 32819
Employment Status: Full-time

Job Requirements

Please see Description

Job Details

Senior level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Accountability
Customer Focus
Diversity
Fun
Inclusion
Integrity

Perks

401(K)
401(K) Matching
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Time Off
Vision Benefits
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Today
Wyndham Orlando Resort International Drive
Wyndham Orlando Resortshow more
Address8001 International Drive, Orlando, FL, 32819 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

People (3)

GEOFF BALLOTTIPresident and Chief Executive OfficerGeoffrey A. Ballotti serves as President and Chief Executive Officer, and member of our Board of Directors. Mr. Ballotti has served as President and Chief Executive Officer of Wyndham Hotel Group since March 2014. From March 2008 to March 2014, Mr. Ballotti served as Chief Executive Officer of Wyndham Destination Network. From October 2003 to March 2008, Mr. Ballotti was President of North America Division of Starwood Hotels and Resorts Worldwide. From 1989 to 2003, Mr. Ballotti held leadership positions of increasing responsibility at Starwood Hotels and Resorts Worldwide including President of Starwood North America, Executive Vice President, Operations, Senior Vice President, Southern Europe and Managing Director, Ciga Spa, Italy. Prior to joining Starwood Hotels and Resorts Worldwide, Mr. Ballotti was a Banking Officer in the Commercial Real Estate Group at the Bank of New England.
BOB LOEWENChief Operating OfficerBob serves as our Chief Operating Officer. Prior to the spin-off of Wyndham Hotels & Resorts, served as Chief Operating Officer for Wyndham Hotel Group, where he also previously served as Chief Financial Officer. He joined Wyndham in 2000 as Director, Corporate Audit, prior to which he served as division controller for Becton Dickinson Healthcare Consulting.
MARY FALVEYChief Administrative OfficerMary serves as our Chief Administrative Officer, leading a wide range of human resources, corporate social responsibility, and operations functions across our global enterprise. Prior to the spin-off of Wyndham Hotels & Resorts, Mary served as Executive Vice President and Chief Human Resources Officer at Wyndham Worldwide. Before Wyndham, Mary served in several senior leadership positions at Cendant Corporation, including Executive Vice President of Global Human Resources for RCI and Vice President of Human Resources for the hotel division. Earlier in her career, she held various human resources positions at Nabisco.

Culture (2)

OUR VALUESIntegrity We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. Accountability We honor our commitments and deliver results. Under any circumstance, we stand up and say, “Count on me.” Inclusive We respect differences in people, cultures, ideas, and experiences. Caring We never underestimate the power of compassion. We generously give our time, attention, and action. Fun When we have fun doing what we love, our guests love their experiences with us.
CULTUREAt Wyndham Hotels & Resorts, a set of values underpins our distinctive culture, drives our growth, nurtures innovation, and inspires the great experiences we create for team members and the people we serve. COUNT ON ME Our signature “Count on me” service culture encourages each team member to be responsive, be respectful, and deliver great experiences to our guests, partners and communities.
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