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Director of Catering & Conference Services
(Please note that potential candidates must be willing to relocate to Hot Springs, Virginia. Relocation assistance is included)
¨ Responsible for planning, evaluating, organizing, and directing the activities of the Conference Service Managers, Catering managers, and all administrative support staff in the Catering/Convention Services Office.
¨ Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
¨ Responsible for all administrative duties which are necessary in the functioning of the department.
¨ Responsible for working with the convention/meeting planners in coordinating the final details for conventions/meetings.
¨ Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for associates in the department.
¨ Provides the necessary training, motivation, and leadership for all department associates.
¨ Participates in the final interview process and is responsible for hiring all departmental associates.
¨ Ensures that all procedures, policies, and guidelines, as established by The Omni Homestead, are being followed by department associates.
¨ Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Catering and Convention Services Department.
¨ Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
¨ Meets with major convention/meeting planners to coordinate final arrangements for convention/meetings.
¨ Forecasts payroll, public room income and meeting covers on an annual/quarterly/monthly basis.
¨ Ensure catering sales meet budgeted levels.
¨ Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
¨ Create and maintain a good working relationship with the Banquet Manager to ensure a high level of comfort with Banquet operations.
¨ Oversees the entrance of files into a trace system for proper maintenance and active solicitation according to Accounts Coverage Program (ACP).
¨ Ensure proper communication to all departments.
¨ Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
¨ Effectively coordinate efforts between Sales and Food & Beverage management.
¨ Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
¨ Prepare Sales Action Plans, via the Account Coverage Program (ACP), and (KRA's) on an annual basis in order to focus on client needs and maximize sales efforts to minimize gap periods.
¨ Ensure that the department standards are met and that all company policies and procedures are adhered to properly.
¨ Ensure that all departments meet all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
¨ Attends weekly Forecast, Resume, Leadership Committee and BEO meetings.
¨ Tours, daily, the hotel function space and spot checks meeting room setups.
¨ Ensures that all equipment used in the department is in good order and uses preventive maintenance schedules for all equipment.
¨ Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.
¨ Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
¨ Advises hotel department heads of special requirements of groups coming into the hotel.
¨ Reviews, daily, information entered into the Convention Services Department Daily Log and takes necessary steps to alleviate problems noted in the log.
¨ Attends out-of-hotel meetings as required.
¨ Conducts weekly department meetings.
¨ Know emergency procedures (to include CPR) and work to prevent accidents.
¨ Has a working knowledge of Food & Beverage product offerings.
¨ Perform any other duties assigned by management.
Director of Catering & Conference Services
· College Degree or relative work experience
· Request minimum of 5 years’ experience as Director of Catering and/or Conference Service
· Proven self-starter (assertive)
· Excellent communication skills (both oral and written)
· Computer skills (Word, Excel, etc)
· Strong guest service orientation
· Stellar organizational skills
· Decision maker and problem solver
· Level-headed with common sense
· Extremely flexible and willing to work required hours
· Detail oriented
· Team oriented – ability to work with all departments in the resort
· Effective sales and up-selling skills
The resort functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize that fact and be aware that, at times, it may be necessary to move an employee from their accustomed shift as business demands.
|Address||7696 Sam Snead Highway, Hot Springs, VA, 24445 View map|