Director Of CateringThe Stoneleigh DallasDallas, TX
A property of: HEI Hotels & Resorts
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Job Description

Overview

Deliver industry leading results in Group and Event LEAD capture and closure. Manage catering and Group accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new catering and Group sales accounts and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments. Manage upcoming groups and events, and meet clients' needs through active communication, planning, and team leadership
Responsibilities

  • Provide excellent service for all events and act as the primary resource for all functions at the hotel.
  • Respond within set guidelines to inbound LEAD flow, as directing by the HEI LEAD program and via the Sales lead for the hotel.
  • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
  • Achieve or exceed set Sales Goals for LEAD Closure and Transactions.
  • Manage LEAD flow from initial contact through proposal and closed statuses.
  • Participate in the research process for the CompSet's products, services and pricing and use it to develop strategic business plans.
  • Maximize revenue by selling all facets of the hotel to previous, current and potential clients, including room rental, A/V and other revenue generation opportunities.
  • Consistently book and participate in the re-booking of repeat business by having a track record of long term client relationships.
  • Participate in sales blitzes.
  • Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the associate for groups and catering events.
  • Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  • Understanding of pace and productivity and forecasting.
  • Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
  • Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
  • Maintain or exceed budgeted sales and profits in all catering areas.
  • Develop and implement effective marketing plans for generating catering revenues.
  • Carefully review all contracted services to assure proper contribution to profits.
  • Identify trends, research the competition's products, services and pricing and use it to develop strategic business plans.
  • Consistently book repeat business by having a track record of long term client relationships.
  • Actively participate in industry related organizations as applicable.
  • Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
  • Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations.
  • Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
  • Once applicable, monitor sales performance of Catering Sales/Event Services Managers and coach and council towards success.
  • Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  • Ability to work with outside vendors to ensure client satisfaction for all events/groups.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

About Us

Our uptown Dallas hotel blends sophisticated, modern luxury with a rich history embedded in the European heritage of Le Meridien and the 1920's origin of the Stoneleigh Hotel. Situated in the heart of a bustling city, our boutique-style urban hotel features art deco decor, Perle on Maple restaurant and adjoining bar. This historic uptown hotel provides a great work environment where we embrace family, growth and excitement. There is something new to learn and see every day. Come join our team!We value U.S. military experience and invite all qualified military candidates to apply.

Job Requirements

Qualifications

  • 5+ years in Catering Sales and Convention Services required.
  • Must have experience at a similar size and quality hotel.
  • High School Diploma required; Bachelor's Degree preferred.
  • Working knowledge of applicable sales system (CI, Delphi, Envision), Word and Excel required.
  • Advanced knowledge of hotel features, benefits, and competing hotels
  • Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
  • Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
  • Able to set priorities, plan, organize, and delegate.
  • Ability to work effectively under time constraints and deadlines.

Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc

Job Details

Senior level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Customer Service
Integrity
Passion
Responsibility
Transparency
Value Creation

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Time Off
Tuition Reimbursement
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The Stoneleigh Dallas
HEI views our associates as our greatest resource, and we hire and
develop the best. We have a culture of winning, we embrace change,
thrive on challenge and always seek to surpass our personshow more
show more
Address2927 Maple Avenue, Dallas, TX, 75201 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (9)

Marcus HarrisExecutive Vice President of Hotel FinanceMarcus Harris joined HEI over 17 years ago as a property Director of Finance. He has grown his career with our organization into a number of roles and now oversees all of the Financial activity for the hotels within our portfolio. Prior to his time with HEI, Marcus spent several years with Starwood Hotels and Resorts. Education and Affiliations: BS, Accounting, DeVry University
Rachel MonizExecutive Vice President of OperationsRachel Moniz has worked with HEI for over 10 years in a variety of different roles. She first joined the organization as the General Manager of the famed The Liberty Hotel. Her passion for the people and the industry allowed her to quickly grow with HEI and she has since taken on positions such as Regional Vice President of Operations and Group Vice President of Independent Brands and Food & Beverage prior to being named as Executive Vice President of Operations. Prior to her time with HEI, Rachel spent her career in different operational roles throughout luxury and lifestyle hotels such as the Ivy Hotel, W San Diego and the St. Regis Aspen. Rachel is involved with a variety of local Boston charities, including the Massachusetts Society for the Prevention of Cruelty to Animals, Project Bread's Walk for Hunger, and the Boston Esplanade Community Clean-Up. Education, Affiliations, Distinctions B.A, Wheelock College
Dan WalworthExecutive Vice President and Chief Compliance OfficerDan has spent nearly 20 years developing and implementing innovative processes, tools, and systems across multiple industries, including financial services, healthcare, software development, wireless technologies, and ultimately hospitality, where he has worked for the past decade. Dan joined HEI as Vice President of Operational Planning and through his success was later promoted to Senior Vice President of Operations. Most recently he became HEI's Executive Vice President and Chief Compliance Officer. Education and Affiliations MBA, Kellogg School of Management, Northwestern University BS, Applied Mathematics, Yale University
Nigel HurstExecutive Vice President of Human ResourcesNigel Hurst is responsible for all Human Resource activities for HEI's growing workforce of over 10,000 people, including recruitment, talent development, leadership development, employee relations, performance management, compensation and benefits. Nigel joined HEI in 2006 from Unilever, North America, where he was Senior Vice President, Human Resources and a member of the company's five-person overall management committee. He played a key role in the integration of Lever Brothers, Chesebrough Ponds and Helene Curtis into a single business unit with a common mission and shared values. Formerly, Nigel was senior vice president of Unilever, East Asia Pacific, where he oversaw human resource activities for the company's fastest growing region, with more than $2 billion annual revenues. Education and Affiliations BA, Business Studies, Coventry University, UK
Clark HanrattiePartner & Chief Financial OfficerClark Hanrattie is responsible for refining the firm’s investment strategies, managing the acquisition/disposition process and fund financial/tax reporting, monitoring economic and industry conditions, and overseeing the firm’s capital markets, investor relations and asset management functions. Prior to joining HEI in February 2004, Clark was a partner at Olympus Real Estate Partners, the real estate-affiliate of LBO-firm Hicks, Muse, Tate & Furst, which acquired approximately $5 billion in assets from 1994 to 2003 through three discretionary real estate funds representing nearly $1.7 billion in equity commitments. During his ten year association with Olympus, Clark rose from associate to partner/investment committee member, and was responsible for the firm’s hotel investment activities from 1999 to 2004. Clark either led, or was actively involved in, the acquisition of 63 hotels and resorts, covering approximately $1.35 billion in transaction value. Prior to Olympus, Clark was with Montford Companies, a private real estate concern based in Dallas. Education, Affiliations, Distinctions BS, Texas A&M University Member, the Hotel Development Council of the Urban Land Institute and the New York Hospitality Council
Ted DarnallCEO of HEI Hotels and Resorts Lodging and Technical Services CompanyTed Darnall is responsible for guidance and growth of HEI's property operations, asset management and design and construction divisions. A 30-year veteran of the hospitality industry and widely recognized as one of the top hotel operators in the industry, Ted has held executive positions with Starwood, Interstate, and Marriott. Ted's industry recognition is garnered from his innovative initiatives, performance-driven, results-oriented focus, and motivational leadership. Prior to joining HEI in 2006, Ted was with Starwood for 10 years where he held various executive positions which included Chief Operating Officer of Starwood Lodging Corporation, President of North America Operations, and President of Starwood Real Estate Group. Prior to Starwood, Ted was with Interstate Hotels for over 14 years, reaching the position of Senior Vice President, Operations. Darnall began his hospitality career with Marriott Corporation, where he held a number of management positions.
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