Property
Director of Banquets - The Newbury BostonThe Newbury BostonBoston, MA
A property of: Highgate Hotels
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Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Highgate, in partnership with Major Food Group, has announced plans to open The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay. This iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building will be thoughtfully transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Employment Status

Full-Time

Overview

The Director of Banquets is responsible for assuring the entire operational service of all group, social, banquets and planned food and beverage events while maintaining a profitable operation and high quality products and service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Oversee all aspects of the daily operation of the hotel's banquet operation.
  • Supervise all banquet personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B and catering managers and keep them informed of F&B issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Coordinate and monitor all phases of Loss Prevention in the banquet operation.
  • Prepare and submit required reports in a timely manner.
  • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Monitor quality of service in banquet operations.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP's in all outlets.
  • Ensure compliance with requisition procedures.
  • Conduct staff performance reviews in accordance with Highgate Hotel standards.
  • Understand and be able to prepare payroll and tip distribution.
  • Be involved in and/or conduct departmental and hotel training (CARE, One to One ), etc.
  • Coordinate all banquet related food and beverage requirements with the appropriate departments.
  • Keep kitchen informed of accurate counts for plating.
  • Review menu/service with catering managers and banquet chef.
  • Maintain up to date details on banquet functions and communicate to supervisors.
  • Conduct ongoing training of captains/hourly employees to maintain standards of service.
  • Make personal contact with guests and assist them with any requests.
  • Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature.
  • Requisition liquor, etc. for banquet bars.
  • Ensure safety, sanitation, and cleanliness of service areas.
  • Oversee banquet set-up assignments.
  • Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis.
  • Conduct menu classes and line-ups for all functions.
  • Supervise the work of banquet management and captains, and observe the performance of hourly service personnel.
  • Control and maintain all service equipment. Write service requests as necessary.
  • Ensure overall guest satisfaction.

Job Requirements

Qualifications

Education & Experience:

  • 2 years or more of experience as Banquet Director in a luxury hotel/venue
  • Bachelor's degree (B.A.) from four-year college or university preferred.
  • Previous supervisory responsibility preferred.
  • 10 years operational banquet experience to include equivalent combination of education and experience.
  • Strong knowledge of service standards, and different service types (French, Russian, etc.).
  • Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.


Physical requirements:

  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage of IRD, Library, and The Street Bar as needed
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

Job Details

Senior level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Urban

Values

Belonging
Greatness
Growth
Innovation
Leadership
Pioneering
Trust
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The Newbury Boston
An iconic property returns to Boston in early 2020 on the corner of
Newbury and Arlington, mere footsteps from The Public Garden where
the cosmopolitan Back Bay meets noble Beacon Hill. Step show more
show more
Address1 Newbury Street, Boston, MA, 02116 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeUrban 

Culture (3)

Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Sustainability EffortsHighgate and its portfolio of properties are committed to incorporating environmentally friendly initiatives into our day-to-day activities. As part of our continued sustainability efforts we are proud to support Clean the World® in promoting waste reduction programs through the recycling of soap and bottled bath amenities — helping to protect the environment, preserve natural resources, and reduce costs.
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This property is managed by
Highgate Hotels