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We are seeking a dedicated Task Force Operations Manager to support our growing hotel portfolio. We are looking for candidates that possess a track record of success and have the ability to travel 100% for taskforce assignments of varying duration or on a regular basis at designated locations.
Completes random guest-registry audit to assure accuracy and completeness. Verifies that all rooms vacated due to check-out appear on housekeeping list. Verifies completion of all work maintenance work orders. Reports aged open accounts to Support Office Accounting Department. Maintains key control. Prepares associates' schedules.
Candidate must have working knowledge/ hands on experience with multiple Property Management Systems, i.e.; Opera, OnQ, Visual Matrix, etc. Candidate must have previous Front Desk Supervisor/ Manager or Manager on Duty job experience.
Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff. Job Requirements: Candidate must be able to work evenings and weekends. Candidate must be proficient in computer knowledge.
This position assists Regional Director of Operations in overseeing all Front Office and Guest Service Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.
Minimum of 3-5 years of experience as a Supervisor in a select service or full-service hotel.
Candidate must have the ability to travel 100% Proven track record of team building, delivering financial results, and facilitating goal accomplishments.
Excellent leadership skills with a hands-on, lead-by-example work style.
Must possess extensive knowledge of the Opera Fidelio system. Other computer systems knowledge a plus.
Excellent verbal and written communication skills.
Ability to analyze complex statistical data and make judgments accordingly.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
College degree preferred. Applicants with additional language skills desirable