Convention Services ManagerWestin - Crystal CityArlington, VA
A property of: Dimension Development Company
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Job Description

This is the job description for CONVENTION SERVICES MANAGER

Job Title: Convention Services Manager
Department: Sales
Company: Dimension Development
Reports To: Director of Catering
Supervises: N/A

Job Purpose: This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.

Job Responsibilities:
1. Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and
Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other
requests are properly documented on BEO's and signed by authorized representative.
2. Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up on any
3. Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
4. Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is
properly maintained and in good condition.
5. Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
6. Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
7. Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
8. Maintains positive guest and employee relations through prompt, precise, and courteous communication.
9. Other duties as assigned.

Job Skills:
1. Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property
Management System(s).
2. Exercise excellent communication, presentation, organization, time management and listening skills.
3. Use analytical skills for measuring business potential and value to the hotel.
4. Interact with all levels of customers and hotel management.

Job Qualifications:
Education: Bachelor's degree in business administration or sales and marketing preferred
Experience: Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education
and experience.
Licenses/Certifications: N/A

Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

Additional physical, visual and working requirements:
X Outdoor weather conditions
X Walk extended distances

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Requirements


Job Details

Mid level

About this location

room Count:
location Type:


Customer Service


Dental Benefits
Disability Insurance
Health Insurance Benefits
Hotel Discounts
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Pet Insurance
Tuition Reimbursement
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Westin - Crystal City
Minutes from Washington D.C., The Westin Crystal City offers easy
access via the adjacent Crystal City Metro Station. The hotel is
conveniently located to offices and leisure activities. Visit thshow more
show more
Address1800 Jefferson Davis Highway, Arlington, VA, 22202 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (9)

Lilibeth GonzalezCluster Director of Operations"Dimension provides the tools, resources and support to their employees to ensure success for the team and individuals. I really appreciate that Dimension Development fosters an environment where associates are motivated to excel and provide high levels of service."
Nicole LemSales Manager"I appreciate the support we receive from the Dimension Development senior leadership team which allows us to work together to achieve our goal.”
Jimmie MorrisExecutive Housekeeper"I have worked for Dimension for the past 20 plus years. Dimension has given me opportunities to grow in areas of customer service, sales, and technology. It is my opinion, that Dimension is a strong company that cares about its employees. Here at Dimension, we are family."
Oscar MercedesGuest Services Representative"I have been in the hospitality for 10 years! What I enjoy he most of this industry is creating memorable experiences with lasting memories!"
Cesar Espericueta Jr.Engineering“I started with Dimension Development at the age of 18, the courtyard Santa Clarita was my first job and I love that we are like a big family. This job has taught me a lot of skills that I can use in both my professional and personal life.”
Kristy ShawenSales Manager“I am impressed on how Dimension Development truly cares about the wellness of their associates.”

Culture (2)

A CULTURE OF SERVICE AND LONG-TERM SUCCESSDimension began as a family business, and that family feeling remains important to us. We combine that with a strong emphasis on individual accountability, expecting excellence from every Dimension associate. Simply stated, we measure everything we do. And we strive to improve anything that enhances guest satisfaction, boosts profits and investor returns, and contributes to the retention of great associates. We are gritty. We are scrappy. We hustle.
Reputation of SuccessDimension has earned a reputation of success by sticking with a few, basic principles: Be affiliated with great brands! Recruit and retain great people! Continuously improve! We've built a winning tradition by: Selecting winning development sites and capitalizing on well-timed acquisitions; Working with a winning combination of leading lenders, architects, contractors, and vendor-partners; Maintaining a geographically diversified portfolio of superior hotel product concepts.
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This property is managed by
Dimension Development Company