Conference Services ManagerNaples Grande Beach ResortNaples, FL
A property of: Northwood Hospitality
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Job Description

Picture yourself as a member of the Naples Grande Beach Resort family! Position Title: CONFERENCE SERVICE MANAGER Shift: FLEXIBLE Day(s) Required: FULL TIME Job Description: The Conference Service Manager is responsible for contracting and closing local catering, conferences, and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. Responsible for achieving revenue goals, by actively up selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Minimum Requirements: * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years' experience in event sales or related professional area * Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule. * Hotel experience with managing a catering and conferences team, or related professional area, along with a thorough understanding of restaurant service. Physical Requirements: * Must be able to stand/walk/step for extended periods of time. * Must be able to work in hot/cold conditions at any given time. * Must be able to lift up to 10 pounds. Summary of Responsibilities: Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following: * Consistently offer professional, friendly and engaging service * Manages sales efforts for the hotel including local corporate and social conferences and catering standards * Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals * Use negotiating skills and creative selling abilities to close on business and negotiate contracts * Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client. * Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions. * Responsible for the collection of attrition charges owed. * Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments * Ensure Rewarding Events points are posted following conclusion of event * Collaborate with culinary operations to assist in development, design, and implementation of custom menus. * Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists. Provide accurate and concise information to all departments. * Facilitate EO and group resume meetings * Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings. * Function as the on-site contact to client and address challenges or concerns immediately * Presence required at the start of all functions and to remain on property until meal service has begun * Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upselling * Ability to work with vendors to ensure client satisfaction for all groups * Generate thank you notes and service evaluations for all groups. * Greet all clients (in rotation with MOD and other managers for rooms only groups) as they arrive on day of arrival * Competently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution. * Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.). * Actively participate in the Sales and Catering conference calls. * Complete required reporting and documentation. * Follow all safety and sanitation policies when handling food beverage * Other duties as assigned Anticipated Start Date: Two (2) weeks from date of job offer The Naples Grande Beach Resort is a drug free workplace and an EOE employer. We conduct social security number checks and criminal background checks on all new hires and may, depending upon position, conduct a credit or driving check. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire. The resort is operated by Northwood Hospitality. Northwood Hospitality is a wholly owned subsidiary of Northwood Investors which was founded in 2006.Established in 2010, Northwood Hospitality manages the hotel portfolio, both independent and branded properties, acquired by Northwood Investors. If you are interested in joining an enterprising organization that is committed to developing talent and building high performing leadership teams - Northwood Hospitality may be just what you've been looking for! Picture yourself as a member of the Naples Grande Beach Resort family! Position Title: CONFERENCE SERVICE MANAGER Shift: FLEXIBLE Day(s) Required: FULL TIME Job Description: The Conference Service Manager is responsible for contracting and closing local catering, conferences, and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. Responsible for achieving revenue goals, by actively up selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Minimum Requirements: * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years' experience in event sales or related professional area * Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule. * Hotel experience with managing a catering and conferences team, or related professional area, along with a thorough understanding of restaurant service. Physical Requirements: * Must be able to stand/walk/step for extended periods of time. * Must be able to work in hot/cold conditions at any given time. * Must be able to lift up to 10 pounds. Summary of Responsibilities: Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following: * Consistently offer professional, friendly and engaging service * Manages sales efforts for the hotel including local corporate and social conferences and catering standards * Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals * Use negotiating skills and creative selling abilities to close on business and negotiate contracts * Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client. * Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions. * Responsible for the collection of attrition charges owed. * Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/o...

Job Requirements

 

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Urban

Values

Balance
Collaboration
Integrity
Leadership
Passion
Respect
Teamwork

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Life Insurance
Vision Benefits
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Naples Grande Beach Resort
Naples Grande Beach Resort invites you to experience our unmatched
level of genuine guest service and attention to every detail of our stay.
Explore our warm beach property and indulge in an inclusivshow more
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Address475 Seagate Drive, Naples, FL, 34103 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeUrban 

Culture (1)

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This property is managed by
Northwood Hospitality