ConciergeNorthstar California ResortTruckee, CA
A property of: Vail-Rock Resorts
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Job Description

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

This position is responsible for a variety of front desk and concierge duties, including but not limited to:
  • Adhere to all company policies and procedures
  • Open/Close the building at the beginning or end of each shift
  • Sign for and stock incoming deliveries to the appropriate location
  • Establish and maintain good relations with owners, guests, vendors, and co-workers
  • Working effectively and collaborating with fellow concierge team, and communicating diligently with housekeeping, engineering, public areas, and management team
  • Working efficiently and effectively with our third-party affiliations, Ski Butlers/USA Parking/Ritz Carlton Destination Club/Ritz Carlton Hotel
  • Reserve activities, dining, lessons, transportation, activities, etc. for all owners and guests
  • Email correspondence interdepartmentally as well as with owners, guests, and vendors
  • Check guests in and out
  • Answer phones
  • Adhere to all policies and procedures
  • May provide clerical support to various departments
  • Appropriately and accurately completes assigned tasks and check lists
  • Respond to the needs of owners, guests and visitors by providing immediate assistance
  • Greet all guests

Job requirements:
  • Flexible schedule, must be able to work weekends and holidays and hours vary based on occupancy
  • Reliable transportation
  • Knowledgeable with Northstar California Resort and the Reno/Tahoe area
  • Knowledgeable with computers
  • Ability to communicate effectively, verbal and written skills

Benefits include:
  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World."

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 247347

Job Requirements

See Job Description

Job Details

Mid level

About this location

room Count:
location Type:


Customer Service
Value Creation


Company Discounts
Dental Benefits
Health Insurance Benefits
Paid Time Off
Parental Leave
Ski Discounts
Vision Benefits
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Northstar California Resort
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Address5001 Northstar Drive, Truckee, CA, 96161 View map
Property typeHotel 
room Count101-250 
location TypeResort 

People (3)

Carol FabrizioVice President, Communications, Broomfield"There is no shortage of challenges or opportunities to help improve the business. If you see a need, and you have the capacity and ambition to work on it, you’ll have the opportunity and support to forge ahead."
Mike GoarVice President and COO, Heavenly Ski Resort"Two things come to mind in relation to leadership within Vail Resorts - self-awareness and owning your contribution to your own success as well as that of your coworkers and the company."
Kiernan CainVice President, Resort Marketing, Broomfield“. . . the embodiment of our culture is “Vulnerable Leadership,” with the sense that the more you give of yourself to your team, your peers, your manager, the more you will get back in return.”

Culture (4)

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A Day In The Life of A Lift Operator - #WBWorkLoveSymphony Chair accesses a pretty dreamy zone. Imagine if you could spend your workdays there! Whistler Lift Operator, Dani Eyjo (aka Schmitzy) captured his daily commute on a GoPro a few weeks ago, check it out: *Make sure to give him a high-five whe...
Inside look at what's it's like to work at Vail Resorts
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Vail-Rock Resorts