Complimentary Food & Beverage AttendantResidence Inn by Marriott SpringfieldSpringfield, MO
A property of: Atrium HospitalityPosted 1 week ago

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Job Description

Hotel:
Springfield Residence Inn

Job Description

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Executive Chef, Banquet Manager or All Purpose Manager

Equipment: Uniform

Primary Purpose:

The primary purpose of the Complimentary Food & Beverage Attendant is to provide guests with an excellent dining experience while assisting in the presentation of the complimentary breakfast/evening reception.

Work Performed:

The Complimentary Food & Beverage Attendant will be tasked with the following duties, responsibilities, and assignments:

  • Complete the sanitization/disinfection/cleanliness of work area, including counter tops, utensils, equipment, and refrigeration equipment ;
  • Present complimentary breakfast/evening reception by obtaining supplies, clearing dishes, wiping table, restocking buffet area.
  • P rovide a high level of customer service , including resolving customer concerns in a war m and professional manner ;
  • Able to perform the duties of a complimentary bartender, busser, cook, or server as needed ;
  • Knowledge of menus, presentation, and preparation methods ;
  • Ensure that all food is stored in proper containers and at proper storage and holding temperatures ;
  • Work with all employees as a team to ensure smooth operation of food production ;
  • Facilitate shift changes and relay any pertinent information to supervisor and/or next shift employees ;
  • Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination , keeping compartment sink, side boards, and refrigerators clean and sanitized ;
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and
  • Any and all other work as required to complete the primary purpose of the position.


Qualifications:

Required Prior Experience:

Previous customer service experience

Preferred Prior Experience:

Previous food service experience

Preferred Education:

High school diploma or equivalent

Required Licenses/ Certification:

Food Safety Training certified or become certified within first 60 days of employment.

Alcohol Awareness certified or become certified within first 60 days of employment

Physical:

A ble to lift a minimum of 50lbs occasionally and 15lbs regularly

Able to bend and squat repeatedly

Able to walk and stand for duration of scheduled shift

Other:

F lexible to work day shifts, early mornings, evenings , nights weekends and holidays

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Job Requirements

See Job Description.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Customer Service
Perseverance
Respect
Teamwork
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Residence Inn by Marriott Springfield
show more
Address1303 East Kingsley Street, Springfield, MO, 65804 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (4)

Kimberly FurlongSVP Revenue StrategiesKimberly Furlong is SVP of Revenue Strategies and is responsible for developing our sales and revenue management platforms, as well as overseeing and directing the revenue generation and marketing strategies across all operating departments for Atrium Hospitality. Prior to joining Atrium, Kimberly spent three years with the Proccacianti Group as Vice President of Revenue Management. Prior to TPG Hospitality, she held various executive and senior revenue management and sales and marketing positions with Hersha Hospitality and Lodgian, Inc., both publicly traded hotel companies. She is a member of the Marriott Distribution Strategy Advisory Committee, Marriott Full Service Sales and Marketing Advisory Council, and Hilton’s All Suites Task Force. She also serves as the Chair of the IHG owners Association, Distribution and Digital Committee.
Joe KellySenior Vice President of OperationsJoe Kelly is Senior Vice President of Operations and is responsible for the day-to-day operations of Atrium’s hotel portfolio. In his role, Joe leads the Vice Presidents of Operations in developing and executing operational strategies. As a member of the AH Executive Committee he also assists in developing a culture of best in class engagement and execution. Joe joined us in 2015 after working for John Q. Hammons Hotels for five years as Regional VP, managing 16 hotels with Hilton and Marriott brands, exceeding $190 million in revenue. Prior to his role with JQH, he spent eight years in regional roles with Lodgian Inc., culminating his time there as VP of Operations and an officer in this publicly traded company. Prior to his corporate positions, Joe was a GM for 15 years with Hart Hotels and Winegardner & Hammons across IHG, Starwood, and Radisson branded hotels.
Jacinta CarterSVP Human ResourcesJacinta Carter is SVP of HR, responsible for the continuous development of our organization’s human resource functions, directing the company’s staffing goals and strategies to support productive and profitable business operations, and advancing our vision “to be the place to work in the local market.” Jacinta joined Atrium in February 2015 and has more than 15 years of human resource experience with manufacturing, packaging, and consumer products companies, leading teams and business units in corporate functions. Prior to joining Atrium, Jacinta was the VP, Corporate HR & Communications for Graphic Packaging International. During her eight years with Graphic Packaging, she held a number of global leadership positions. She has also held other HR Generalist and HR leadership roles of increasing responsibility with companies such as Tyson Foods and ConAgra Foods. Jacinta has served as the Secretary of the Georgia Association of Black Women Attorneys (GABWA) Foundation Board since 2012 and has earned her Senior Human Resources Professional certification. She is also a member of Zeta Phi Beta Sorority Incorporated, the National Association of African Americans in Human Resources – Atlanta (NAAAHR), Society of Human Resources Professionals (SHRM), and is a Big Sister with the Big Brothers Big Sisters of Greater Atlanta.
Daniel AbernethyPresidentDaniel is President of Atrium Hospitality. He joined Atrium in 2007 as SVP of Asset Management and has been responsible for overseeing all facets of operations for the company’s hotel, resort and golf portfolio. He has over 30 years of experience in the hotel industry, concentrating in asset management, sales and marketing, and revenue management at the hotel and corporate levels. In his role as President, Daniel is actively involved in the development of property and enterprise level operating and capital investment strategies to maximize financial performance, improve product positioning, and increase ROI on capital projects. Prior to joining Atrium, Daniel was Vice President of Sales and Marketing for Lodgian Inc., responsible for revenue generation and strategy development for over 80 hotels with a variety of brands including Starwood, Marriott, Hilton and IHG.

Culture (4)

EducationAs hoteliers, we are lifetime students of providing great customer service and creating memorable experiences. Atrium Hospitality’s commitment to education within the communities where we do business is shaping the lives of those around us every day. From supporting back to school programs, ESL courses or charitable organizations focused on learning, we are proud to help others make their dreams, hopes and goals become a reality through education.
SustainabilityThe hospitality industry has a considerable impact on the environment due to factors such as water consumption and our use of consumable goods and energy. Embracing sustainability is a business imperative for Atrium Hospitality, as it impacts the experience of our guests, our brand image and cost efficiencies. We take our responsibility as environmental stewards very seriously. Our focus on sustainability has a direct and significant correlation to the lives and health of others around the world.
Embracing Those With DisabilitiesWe embrace diversity at Atrium Hospitality every day through our acceptance of and respect for all individuals. We acknowledge and appreciate the fact that each person is unique; and we value their contributions and differences. To help further our commitment to diversity and inclusion in the workplace, Atrium has an ongoing partnership with Project Search, a business-led preparation program for young people with disabilities that takes place at a company for one year. The goal for each participant is competitive employment, attained through real-life work experience combined with training in employability and independent-living skills to help these individuals make a successful transition into a productive adult life. A number of our Project Search participants have gone on to full-time employment with the hotels after graduating from the program.
WellnessAtrium Hospitality understands our associates are an essential part of the positive guest experience. In order for our associates to be their best selves at work, the company offers an enhanced array of benefits. In addition, Atrium Hospitality is committed to enriching the wellness of our guests and communities in which we operate. Some examples are community-based fitness programs, promotion of 5-10k runs, participation in local sports leagues, community health fairs, and chef demonstrations on how to prepare healthy meals.
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This property is managed by
Atrium Hospitality