Chief EngineerHilton Garden Inn & Home2 Suites by Hilton Houston Medical CenterHouston, TX
A property of: American Liberty Hospitality
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Job Description

Chief Engineer
Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center
Houston, TX 

Hilton Garden Inn / Home2 Suites - Houston Medical Center, Houston, TX

Opening July 1st, 2021! Two great brands, one great location! Situated in the Medical Center and Museum District of Houston - This new 300 room property will have a full-service restaurant and over 3,000 square feet of meeting space and a state-of-the-art technology package. The hotel chief engineer manages the maintenance staff and ensures that hotel facilities and systems operate properly. Accordingly, the chief engineer may work in an office setting, scheduling workers on repair assignments, as well as in the field, solving air-conditioning or other system malfunctions. Aside from maintenance duties, this position will also be responsible for coordinating with contractors on repairs, equipment maintenance programs and new construction warranty process. 

Duties for a Hotel Chief Engineer

The primary duty of the hotel chief engineer is to ensure the smooth daily operation and guest appeal of the hotel. Within the hotel, the chief engineer will direct the maintenance staff on small repairs, such as patching drywall, fixing faulty wiring or unclogging drains. More complex problems may require the chief engineer to consult blueprints or product manuals to fix boilers or air-conditioning units. Chief engineers may also assign contractors to repair more complex units or systems that require a specialized field technician.

Hotel chief engineers also act as managers, and these professionals hire, train and mentor staff. For example, a chief hotel engineer may train a worker on how to properly install a faucet. Additionally, hotel chief engineers may evaluate a staff member's cumulative performance, noting areas for improvement. Lastly, hotel chief engineers budget material and labor expenses and submit these assessments to the hotel manager. 

Job Title:
Chief of Engineering

Department: Engineering

Supervisor: General Manager

Chief Engineer Position Summary

This position supervises the maintenance operations and physical condition of the hotels within the assigned area to ensure the highest standards of guest satisfaction within the allotted budget.

Chief Engineer Essential Duties and Responsibilities
include the following. Other duties may be assigned.

  • Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
  • On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms.
  • Works closely with other departments (i.e., Front Office and Housekeeping Departments on maintenance and repairs issues) and Corporate Project Manager to ensure high level of customer satisfaction.
  • Orders material and completes work assignments on time and by a specified date.
  • Performs work within departmental expense plans. Assists General Manager in capital projects when required.
  • Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities.
  • Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide.
  • May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests.
  • Communicates and interprets specifications, job orders and company policies to maintenance employees.
  • Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures. 
  • Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.
  • Analyzes and resolves work problems or assists employees in resolving work problems.
  • Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities.
  • Communicates verbally and in writing with all levels of employees.
  • Attends periodic meetings with General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.
  • Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
  • Understands government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
  • Understands hotel’s MANAGER ON DUTY PROGRAM, following MOD guidelines and Risk Management/Workman’s Compensation procedures when responding to incidents.
  • As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
  • Other duties and responsibilities as assigned.

Supervisory Responsibilities 

May supervise one or more of the following positions: Assistant Chief Engineer and Maintenance Worker. Supervise, monitor, and develop maintenance staff by providing supervision and professional development.

Job Requirements

Chief Engineer  Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Chief Engineer
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or general education degree (GED) preferred.

Prior hotel maintenance experience of at least 4 years or more is a plus, with previous experience in management of maintenance/engineering specific to electrical, plumbing, HVAC system, ventilation system and carpentry.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Details

Senior level

About this location

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Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center
Dual Brand Hilton Garden Inn & Home2 Suites by Hilton Houston
Medical Center; new construction, opening early 2021
show more
Address6840 Almeda Road, Houston, TX, 77021 View map
Property typeHotel 
room Count251-500 
location TypeUrban 

People (6)

CHRISTINE HSUIVICE PRESIDENT OF REVENUE MANAGEMENTChristine’s career began with American Liberty at the Hilton Garden Inn Galleria where she progressed through the responsibilities in Operations. Prior to joining Hilton World wide’s Revenue Management Consolidated Center (RMCC) in Dallas, TX, Christine earned a dual Master’s in Hospitality and Business Administration from the University of Houston. During her tenure with the RMCC, Christine mentored a team of analysts to ensure the successful implementation of revenue strategies for a collection of properties in the North American region. She determined her skillset would translate into other businesses, ultimately transitioning into a career in the energy sector back in Houston. She successfully completed 2 midstream projects for Williams and decided to focus on her passion – Revenue Management. Christine is currently the Vice President of Revenue Management where she is responsible for driving market share and revenue for the entire ALH portfolio.
STEVE SCOTTCORPORATE DIRECTOR OF SALES AND MARKETINGSteve Scott joined ALH in 2018 with over 35 years of hospitality experience. His positions have led him to Phoenix, Houston, Dallas and Kansas City with Hilton, Starwood, Marriott and Independent brands. Over the years, Steve has tackled properties with up to 750 rooms, task force assignments in North Carolina and California, as well as been on multiple hotel opening teams. Those foundational years, plus his regional roles with multi state responsibility have prepared him for his position as Corporate Director of Sales & Marketing. In this critical position, Steve is accountable for all Sales & Marketing teams and results portfolio wide, along with hiring and developing sales talent. In his free time, Steve loves travel, NFL football and spending time with his wife, kids and grandkids.
SCOTT AUSTINSENIOR VICE PRESIDENT OF OPERATIONSScott Austin, SVP of Operations, joined American Liberty Hospitality in July 2011 as General Manager of the Embassy Suites Houston Downtown. He has over 20 years multi-brand managerial experience in his role in which he is responsible for all aspects of hotel operations. He led the Embassy Suites to the forefront of the brand, receiving the coveted Hilton Connie Award twice as the top Embassy Suites Hotel in the world and recipient of Hilton’s highest individual honor for 2015 as a CEO Light & Warmth Award winner. Scott is an Executive Committee Member of the GHCVB Board and also a member of the Embassy Suite’s Circle of Leadership Team. In addition to his work with the GHCVB, he partners with Special Olympics of Texas for the Over the Edge annual fundraiser benefitting athletes across Texas and specifically Houston. Prior to joining American Liberty Hospitality, Mr. Austin held General Manager roles in New York, Orlando, and Houston. Scott studied Finance at McNeese State University and Hospitality Administration at Robert Morris University in Pittsburgh, PA. He along with his family have made Houston their home.
PAUL MCDONALDCHIEF FINANCIAL OFFICERAs CFO for American Liberty Hospitality, Mr. McDonald oversees accounting and financial operations for all hospitality projects owned and/or managed by ALH. Paul is a career Hospitality Executive with over 35 years of experience in all aspects of Hospitality Operations, Hotel Asset Management, Finance, and Accounting. Mr. McDonald was most recently with Starwood Hotels and Resorts Worldwide, where he served for over 22 years. As Vice President, Owner Services he oversaw Starwood’s portfolio of Joint Venture Hotels, and worked directly with Owners of Starwood’s North America managed hotel portfolio. Prior to his role in Owner Services, he served Starwood in various Corporate and Operational roles including VP-Real Estate Investment Management and Regional Director of Finance. Paul holds a Master’s Degree in Business Administration/Finance from the University of Houston and a bachelor’s degree from the State College of New Jersey. He completed additional studies in Asset Management from Cornell University and is an active member of Hospitality Financial and Technology Professionals (HFTP).
NICK MASSAD, JR.PRESIDENT & CEOAfter graduation from the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston in 1973, Nick Massad joined American Liberty Hospitality as Food & Beverage Director at a Sheraton Hotel located in Dallas, Texas. He later served as General Manager of that hotel, as well as several of the company’s other hotels, before becoming its first President in 1983. He, along with his wife Vicki, purchased ALH in 1990, and Mr. Massad has since served as the company’s Chief Executive Officer. Mr. Massad has held the position of Board Chairman of the Hotel and Lodging Association of Greater Houston and of the Greater Houston Convention and Visitors Bureau. He is presently a member of the Dean’s Industry Advisory Board and of the Eric’s Club Board of the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston and has also served as its Alumni Association President. Mr. Massad has also served on the franchisee councils of IHG and Starwood Hotels and is a preferred developer of various Hilton brands. He has received major industry awards including the 2016 Lifetime Achievement Award from Hilton Hotels Worldwide for his achievements as a Hilton partner and developer over the last two decades. Mr. Massad also received his Honorary Doctorate Degree from the University of Houston in 2012 for his industry success and for his many years of support and service to the school he attended and loves so much. In 2007 as a way to give back, the Massad family funded the rebuilding of the new library and archives of the Conrad N. Hilton College at the University of Houston. The project is known as the Massad Family Library and Hospitality Industry Archives, and is a source of great joy to all Hilton College students.

Culture (4)

American Liberty HospitalityAbout Us
OVER THE EDGEFor many years our Embassy Suites Houston Downtown has hosted Over the Edge, an event to raise money for Special Olympics of Texas. Each year this thrilling event’s participants repel down the 19 story hotel tower and collect nearly $200,000 for the non-profit group which supports over 50,000 athletes in Texas. In 2015, mother-daughter team Vicki Massad and Taylor Tritt took the challenge and went Over the Edge!
ADMIRAL HOSPITALITY SCHOLARSAdmiral Hospitality Scholars ("AHS") is a unique initiative created to provide an exceptional opportunity for a select group of Houston ISD high school students to launch a pathway to an exciting career in hospitality. The program was inspired by NBA Hall of Famer and philanthropist David Robinson who has used his sports and business careers as a platform to improve education. The program provides students with a meaningful hands on experience at local American Liberty Hospitality hotels.
MASSAD FAMILY LIBRARYNick and Vicki Massad presented the Hilton College of Hotel & Restaurant Management at University of Houston with a $1.5 million gift to enhance the college's library. The facility was renamed the Massad Family Library and Hospitality Industry Archives. Nick, a 1973 graduate, first learned of the college while working as a bellman at a Howard Johnson hotel in Arlington, Texas. “The college changed my life”, said Nick, "when I graduated, I always said that one day I would give something back."
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