Catering Sales and Event ManagerOmaha Marriott Downtown Capital DistrictOmaha, NE
A property of: Marcus Hotels and Resorts
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Job Description


Responsible for the solicitation and management of designated market(s) to ensure all financial and sales goals are achieved or exceeded, and to ensure proper communication of details for these events are delivered to a high level of customer satisfaction and hotel profitability.

  1. Meet with (virtually and in-person) or call individual clients by telephone to solicit business.
  2. Meet and greet clients, conduct property tours and promote facilities and services. Answer customer inquiries.
  3. Promptly answer telephone calls following Marriott and Marcus standards using clear and positive English communication. Communicate information accurately to disseminate information and facts to relevant accounts and concerned departments.
  4. Develop client menus, write contracts and letters, as well as organize other arrangements as they relate to events from various market segments, with a focus on short-term bookings.
  5. Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts.
  6. Communicates with clients to ensure details for events are accurate and complete on a timely basis.
  7. Exercises decision-making skills to ensure customer satisfaction and hotel profitability.
  8. Updates and manages CI/TY with event information and customer communication. Details, organizes, and distributes EOs, resumes and other essential communications necessary in event management.
  9. Attend in-house meetings as required by your position, including Event Order Meetings, Resume/Operations Meetings, Scrub, Sales/Event team meetings and any other meetings deemed necessary to your position.
  10. Attend various community, social and business events in an effort to effectively network and market our property.
  11. Able to work independently and ensure guest satisfaction by timely follow up correspondence.
  12. Organizes, files, distributes, faxes, and other essential functions necessary in the daily department operation.
  13. Prepare and present weekly and monthly sales reports.
  14. Listen and extend assistance in order to resolve problems such as price conflicts, menu description, banquet facilities, guarantees and seating charts. Plan and implement detailed steps by using experienced judgement and discretion.
  15. Remain calm and alert especially during emergency and heavy hotel activity.
  16. Pass on incoming information and messages to clients when in-house.
  17. Purchase gifts for clients as directed; deliver packages and faxes.
  18. Both books, plans and executes own event as well as plans events booked by other sales managers as delegated by the director of events.
  19. Book all in-house meetings.
  20. Responsible for a monetary goal to be mutually agreed upon by the General Manager and the Director of Food and Beverage.
  21. Banquet Event Orders detail(s) completed in timely manner and containing all needed information to successfully execute the event, including for all in-house meetings.
  22. Ability to communicate all special needs and changes to the staff responsible for ensuring completion of requirements.
  23. Know the function space and how it works in detail along with appropriate set ups and turn times
  24. Ensure guest satisfaction by follow up after event with thank you letter and comment card effectively and accurately communicate over the phone and take correct messages
  25. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
  26. Perform all other related duties and special projects as requested and/or assigned.
  27. Responsible for a monetary goal to be mutually agreed upon by the manager and the Director of Catering.
  28. Detail all events that the manager books.
  29. Keep abreast of current market trends.

Job Requirements

See Job Description

Job Details

Mid level

About this location

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Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Vision Benefits
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Omaha Marriott Downtown Capital District
Visit downtown Omaha & encounter the Omaha Marriott Downtown at
the Capitol District, a showcase of sleek sophistication & engaging
design. The Omaha Marriott Downtown is a dynamic, new, show more
show more
Address222 North 10th Street, Omaha, NE, 68102 View map
Property typeHotel 
room Count251-500 
location TypeUrban 

People (2)

STEVE MARTINVice President of Human ResourcesMartin has over 20 years of human resources and hospitality industry experience. He joined The Marcus Corporation in 2000 as Corporate Human Resources Director of the company’s former Baymont Inns & Suites limited-service lodging division. During his career with the company he served as the Director of Human Resources for the Hilton Milwaukee and held several human resources roles for The Marcus Corporation including Director of Benefits and most recently, Assistant Corporate Director of Human Resources. Prior to joining The Marcus Corporation, Martin worked for Hyatt Hotels & Resorts, Radisson Hotels and Embassy Suites. Martin is a member of the Society for Human Resources Management (SHRM) and holds the Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute. He graduated with a bachelor’s degree in hospitality, restaurant and institution management from Iowa State University.
MICHAEL SWASEYSenior Vice President of OperationsSwasey joined Marcus Hotels & Resorts in 2015, having most recently served as Vice President of Hotel Operations for Alena Hospitality, based in Orlando, FL. His prior experience includes serving as Vice President of Asset Management for Inland American Lodging Management, L.L.C. (now Xenia REIT) in Orlando, FL, and serving in operations roles for B.F. Saul Company – Hospitality Group, Bethesda, MD.; Legacy Hospitality, Inc., Albuquerque, NM.; InterContinental Hotel Group, Atlanta, GA, and Sage Hospitality, Denver, CO. Swasey graduated with a bachelor’s degree from Brigham Young University in Provo, Utah and holds a master’s degree from the University of Utah in Salt Lake City. He serves on the American Hotel & Lodging Association Food & Beverage Committee and is a member of HAMA (Hospitality Asset Managers Association). Swasey is an avid college football fan, speaks fluent Spanish and loves to travel to Latin America. He spends his time volunteering as a Career Coach for Pathfinders, an after-school program that helps students develop a successful future. He is also actively involved with his congregation’s youth program.

Culture (3)

VOLUNTEER EFFORTSThe Marcus Corporation and Marcus Hotels invests in our communities with contributions of time and leadership. Last year alone, we contributed more than 28,000 hours of volunteer time. Company executives have also helped raise millions of dollars and set strategic paths for success for several local nonprofit and civic organizations including but not limited to United Way, Variety the Children’s Charity, and the United Performing Arts Fund. In addition, Marcus Hotels & Resorts recognizes associates each year for their dedication to serve their community and make a difference in the lives of others through the Ben Marcus Humanitarian Award.
THE PINK ROOMIn 2010, three employees at the InterContinental Milwaukee wanted to do something to support the fight against breast cancer. The women came up with the idea of The Pink Room - special pink rooms, complete with pink accents throughout, themed artwork, special amenities and laptops for each guest to share their personal story. When booking one of these two special rooms, guests can "fight cancer in their sleep," as a portion of the proceeds are donated to ABCD: After Breast Cancer Diagnosis.
SOCIAL RESPONSIBILITYMarcus has a long-standing tradition of giving to its communities, a tradition we are happy to uphold to this day. We focus our support on six major areas of giving: 1) job creation and economic impact; 2) local arts and culture; 3) education; 4) health; 5) conservation and history; and 6) community development and social needs. We believe in contributing to the local economy and supporting the communities in which we work and live. In terms of economic impact, we have more than 7,200 associates nationwide and make tax contributions of more than $25 million to area economies. Our care and concern goes beyond traditional contributions. We assist organizations that are strategically aligned with our philanthropic efforts through more than $1 million worth of gift certificates each year and matching funds through programs at our local hotels and restaurants. We support associates in special ways during times of extraordinary care and need. We have facilitated creative partnerships. For example, we partner with industry Helms Briscoe to give more than $50,000 last year to HB Cares, in support of United Way, Clean the World, Childhood Leukemia Foundation and Special Olympics. The Marcus Foundation provides funding of $100,000 every two years for the Marcus Architectural Prize, in conjunction with the University of Wisconsin- Milwaukee School of Architecture and Urban Planning.
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