Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

Following standards and procedures to provide timely, accurate, and friendly service by:

• Ensuring the opening checklist is completed and that the restaurant is prepared for opening

• In the absence of a host, reviewing reservations, establishing a floor map for smooth seating, and assigning server sections
• Assuring staff is aware of beverage specials
• Observing customers as they enter the restaurant and assure they are greeted promptly and properly and seated in a friendly manner
• Monitoring and observing guests' dining experience, ensuring guests are satisfied with the food and service
• Responding promptly and courteously to any requests
• Being available to fill in as needed to ensure the smooth operation of the lounge and restaurant
• Taking beverage orders from guests and servers
• Preparing and serving alcoholic and non-alcoholic drinks consistent with the Restaurant's standard drink recipes
• Presenting drink menus, making recommendations and answering questions regarding beverages
• Up selling drink specials and food items as directed by management
• Learning the names of patrons and personally recognizing regulars
• Recording drink orders accurately and immediately into the Point of Sale system
• Accepting guest payment, processing credit card charges and making change (if applicable)
• Washing and sterilizing glassware and bar tools/utensils
• Preparing garnishes for all drinks and ensuring freshness, labeling and properly rotating of product.
• Maintaining bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages
• Clearing and resetting tables in the bar area
• Maintaining cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
• Receiving and serving food orders to guests seated at the bar
• Reporting all equipment problems and bar maintenance issues to restaurant manager
• Washing glasses and dishes in the absence of the dishwasher and/or as directed by the manager

• Ensuring the bar is ready for the next shift including completing all necessary cleaning duties, ensuring the bar is up to health code in all respects and checking out with a manger before leaving
• Assisting the restocking and replenishment of bar inventory and supplies
• Completing all side-work duties
• Dropping cash in the end shift drop box

Abiding by legal standards and TIPS alcohol training guidelines for alcohol service to guests

Working as a team member to maintain pleasant work environment:

• Maintaining positive inter-departmental relationships with the hotel and with outside vendors
• Following the Carlson Attendance Policy
• Reporting to work dressed according to Carlson Grooming Standards

Creating 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates fulfillment of our service standards, genuine hospitality and exceeding guest expectations:

• Giving personal attention, taking personal responsibility and using teamwork when providing guest service
• Listening, apologizing with empathy, finding a solution and following through when resolving guest problems
• Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assuming the responsibility to notice when the guest is not satisfied and using good judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guest

Requirements/Skills

• Minimum two restaurant/lounge bartending experience, preferably in a hotel or upscale environment
• High school diploma required
• Strong oral and written communication skills
• Candidate must have exceptional people skills with the ability to build trusting relationships
• Organizational, time management skills and the ability to network within the business arena, a must have
• Knowledge of local, state and federal liquor laws and regulations
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suite and have worked with a Point of Sale system

Physical Demands

• Long hours are sometimes required, ability to work flexible schedule
• Ability to stand for long periods of time
• Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds
• Good manual dexterity for the use of common office equipment