Bell/Valet Attendant - Full-TimeRancho Valencia ResortRancho Santa Fe, CA
A property of: Rancho Valencia ResortPosted 5 days ago

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Job Description

Description

SUMMARY

Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests reach the clubhouse and promote Rancho Valencia notoriety.

ESSENTIAL FUNCTIONS
  • Welcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer service
  • Communicate with other departments as needed to enhance the guest check-in process and arrival experience
  • Maintain high level of guest recognition
  • Check logbook, emails and other message center several times daily
  • Keep on-going log of requests and deliveries within the resort
  • Follow Phone etiquette and provide proper greeting
  • Follow Radio etiquette with ear piece
  • Attend pre-shift meeting with Front Office for incoming arrivals, VIP's and resort events
  • Attendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendations
  • Attendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordingly
  • Maintain check-in and delivery logbook daily
  • Oversee complimentary bicycle use - maintain bikes clean and ready to use
  • Attend to bell carts - Cleanliness and charging daily
  • Assists guests with the resort car program
  • Keep Water and Ice available at all times
  • Keep Bell Desk, front circle and all areas cleaned at all times with no litter
  • Attendant to light fireplace at dusk in courtyard
  • Check croquet lawn for equipment (mallet, balls, bocce balls)
  • Umbrellas, car seats, strollers, beach chairs and jumper cables available upon request
  • Run errands for guests when needed
  • Drop and retrieve mail daily from the P.O Box
  • Participate in all meetings as requested
  • To report any problems to the manager on duty in a timely manner
  • Always set up workstation with necessary supplies and maintain cleanliness throughout shift
  • Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
  • Participate in and support hotel efforts towards community service, sustainability and environmental initiatives
  • Perform other duties as directed, developed or assigned

Job Requirements

Requirements

QUALIFICATIONS

Required
  • Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times
  • Ability to communicate in English with vendors, guests and staff, to their understanding.
  • Basic computer knowledge

Desirable
  • Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays
  • Luxury Hospitality experience

SKILLS

Required
  • Strong customer service skills
  • Must have good communication skills in order to handle special requests
  • Must have good knowledge of proper telephone manners and etiquette.
  • Ability to work without direct supervision

Desirable
  • Previous experience in other hotel positions

PHYSICAL DEMANDS
  • Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time
  • Ability to work in various environments including adverse weather conditions such as cold, rain or heat
  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
  • Constant need to perform the following physical activities: grasping, turning, finger dexterity.
  • Frequent need to stand for long periods of time.
  • Lifting/carrying up to 30 lbs. frequently and up to 60 lbs. occasionally.
  • Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
  • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
  • Wear ear piece at all times during shift

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
0-50
location Type:
Small Metro / Town
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Rancho Valencia Resort
Rancho Valencia was hand selected by Forbes Travel Guide as one of
the finest Five-Star hotels and spas in the world (2019) in addition to
their World’s Best Rooms for 2019. Rancho Valencia has alshow more
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Address5921 Valencia Circle, Rancho Santa Fe, CA, 92067 View map
Property typeHotel 
classLuxury 
room Count0-50 
location TypeSmall Metro / Town 
Company Logo
This property is managed by
Rancho Valencia Resort