Bellperson/Valet - PTThe Skirvin HiltonOklahoma City, OK
A property of: Marcus Hotels and ResortsPosted 3 days ago

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Job Description

The Bellperson is responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Also responsible for acquainting each guest with room and features.

1. Greet customers with friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies.
2. Retrieve guest items from cars, busses, vans, carts and occasional trips to the Midwest Center. Grasp, lift, carry and or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
3. Read and match luggage tags, write claim tickets, and detach portion to give to guest.
4. Organize and store luggage as necessary in a designated area.
5. Direct guest flow through hotel giving assistance and direction to various areas in hotel.
6. Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information.
7. Post daily functions on reader board.
8. Polish stansian and bell carts.
9. Maintain condition and cleanliness of work area.
10. Inspect bell closet daily.
11. Process valet laundry requests for guests.
12. Inspect lobbies for cigarettes, trash and debris and clean-up when needed.
13. Process any shipping and receiving inquiries from guests.
14. Always maintain a professional image while at work.
15. Perform other duties as assigned.

1. Ability to understand and follow written and or verbal instructions.
2. Ability to effectively communicate verbally in English.
3. Ability to read English language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
4. Ability to grasp, lift, and or carry or otherwise move packages and boxes and luggage up to 45 lbs continuously throughout shift.
5. Ability to stand, walk, and or sit and continuously perform essential job functions.
6. Sufficient manual dexterity in one hand to be able to load and unload luggage
7. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

At the Skirvin Hilton, we offer the following great benefits
* Competitive Wages
* Insurance benefits to our associates after 90 days of full-time employment
* 401k
* Room discounts
* Complimentary meals in our employee cafeteria daily/nightly

The Skirvin Hilton is a Drug Free Workplace.

All candidates must be able to pass a Criminal Background Check.

We will verify through E-Verify the identity and employment eligibility of all persons hired.


Job Requirements

See Job Description

Job Details

Entry level

About this location

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location Type:


Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Vision Benefits
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The Skirvin Hilton
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Address101 Park Avenue, Oklahoma City, OK, 73102 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (2)

STEVE MARTINVice President of Human ResourcesMartin has over 20 years of human resources and hospitality industry experience. He joined The Marcus Corporation in 2000 as Corporate Human Resources Director of the company’s former Baymont Inns & Suites limited-service lodging division. During his career with the company he served as the Director of Human Resources for the Hilton Milwaukee and held several human resources roles for The Marcus Corporation including Director of Benefits and most recently, Assistant Corporate Director of Human Resources. Prior to joining The Marcus Corporation, Martin worked for Hyatt Hotels & Resorts, Radisson Hotels and Embassy Suites. Martin is a member of the Society for Human Resources Management (SHRM) and holds the Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute. He graduated with a bachelor’s degree in hospitality, restaurant and institution management from Iowa State University.
MICHAEL SWASEYSenior Vice President of OperationsSwasey joined Marcus Hotels & Resorts in 2015, having most recently served as Vice President of Hotel Operations for Alena Hospitality, based in Orlando, FL. His prior experience includes serving as Vice President of Asset Management for Inland American Lodging Management, L.L.C. (now Xenia REIT) in Orlando, FL, and serving in operations roles for B.F. Saul Company – Hospitality Group, Bethesda, MD.; Legacy Hospitality, Inc., Albuquerque, NM.; InterContinental Hotel Group, Atlanta, GA, and Sage Hospitality, Denver, CO. Swasey graduated with a bachelor’s degree from Brigham Young University in Provo, Utah and holds a master’s degree from the University of Utah in Salt Lake City. He serves on the American Hotel & Lodging Association Food & Beverage Committee and is a member of HAMA (Hospitality Asset Managers Association). Swasey is an avid college football fan, speaks fluent Spanish and loves to travel to Latin America. He spends his time volunteering as a Career Coach for Pathfinders, an after-school program that helps students develop a successful future. He is also actively involved with his congregation’s youth program.

Culture (3)

VOLUNTEER EFFORTSThe Marcus Corporation and Marcus Hotels invests in our communities with contributions of time and leadership. Last year alone, we contributed more than 28,000 hours of volunteer time. Company executives have also helped raise millions of dollars and set strategic paths for success for several local nonprofit and civic organizations including but not limited to United Way, Variety the Children’s Charity, and the United Performing Arts Fund. In addition, Marcus Hotels & Resorts recognizes associates each year for their dedication to serve their community and make a difference in the lives of others through the Ben Marcus Humanitarian Award.
THE PINK ROOMIn 2010, three employees at the InterContinental Milwaukee wanted to do something to support the fight against breast cancer. The women came up with the idea of The Pink Room - special pink rooms, complete with pink accents throughout, themed artwork, special amenities and laptops for each guest to share their personal story. When booking one of these two special rooms, guests can "fight cancer in their sleep," as a portion of the proceeds are donated to ABCD: After Breast Cancer Diagnosis.
SOCIAL RESPONSIBILITYMarcus has a long-standing tradition of giving to its communities, a tradition we are happy to uphold to this day. We focus our support on six major areas of giving: 1) job creation and economic impact; 2) local arts and culture; 3) education; 4) health; 5) conservation and history; and 6) community development and social needs. We believe in contributing to the local economy and supporting the communities in which we work and live. In terms of economic impact, we have more than 7,200 associates nationwide and make tax contributions of more than $25 million to area economies. Our care and concern goes beyond traditional contributions. We assist organizations that are strategically aligned with our philanthropic efforts through more than $1 million worth of gift certificates each year and matching funds through programs at our local hotels and restaurants. We support associates in special ways during times of extraordinary care and need. We have facilitated creative partnerships. For example, we partner with industry Helms Briscoe to give more than $50,000 last year to HB Cares, in support of United Way, Clean the World, Childhood Leukemia Foundation and Special Olympics. The Marcus Foundation provides funding of $100,000 every two years for the Marcus Architectural Prize, in conjunction with the University of Wisconsin- Milwaukee School of Architecture and Urban Planning.
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