Bellperson/ Valet AttendantThe Woodlands ResortThe Woodlands, TX
A property of: CoralTree Hospitality Group LLCPosted 3 weeks ago

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Job Overview

Drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel's standards.





Essential Functions

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain knowledge of:
    • Scheduled daily activities.
    • Daily arrivals/departures, house count.
    • Features and services provided by the hotel.
    • Hours of operation of each outlet.
    • Parking facilities, layout, hours of operation, prices and procedures.
  • Direct attention to Door Person to receive signals.
  • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
  • Assist guests and visitors into and out of their vehicles.
  • Communicate parking procedures to guests/visitors.
  • Assist guests with loading/unloading luggage into and out of their vehicles.
  • Provide legible claim tickets to guests for their luggage.
  • Take possession of and park vehicle.
  • Document location of vehicles parked in parking facility.
  • Ensure security of vehicle and its keys.
  • Date/time stamp vehicle parking ticket and file.
  • Check with the Supervisor or Valet Parking Cashier for further parking needs or next assignment.
  • Remain at assigned post while not parking vehicles.
  • Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
  • Answer department telephone within 3 rings using correct greeting and telephone etiquette.
  • Document phone requests for retrieving vehicles as specified; record time of completion.
  • Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest. Follow department procedures for retrieving a vehicle without a guest claim ticket.
  • Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility.
  • Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into the vehicle and close doors.
  • Upon request from guest, wash vehicles, dispense gas or oil.
  • Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
  • Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
  • Follow designated procedures for vehicle accidents, breakdowns and incidents.
  • Graveyard shift: Complete nightly audit of parked vehicles with parking claim tickets, resolve discrepancies and submit list for charges to be posted by Night Auditor.
  • Graveyard shift: Reorganize vehicles in parking facilities and keys to prepare for the following day's parking business.

Job Requirements



Qualifications

  • Valid (state) drivers' license.
  • Excellent driving record.
  • Thorough knowledge of local areas and roads.
  • Experience in driving vehicles.
  • Fluency in English both verbal and non-verbal.
  • Able to drive all types of vehicles.
  • Compute basic arithmetic.
  • Provide legible communication and directions.
  • Ability to:
    • Drive all vehicle types.
    • Provide legible communication and direction.
    • use a beeper/radio
    • Focus on guests' needs.
    • Prioritize, organize and make good judgments.
    • Maintain concentration and think clearly under all driving conditions.
    • Work in variable weather conditions.
    • Ensure security of vehicles and hotel property.
    • Maintain confidentiality of guest information and pertinent hotel data.
    • Perform assignments with minimal supervision.
    • Work cohesively with co-workers as part of a team.


Property Introduction

For four decades, The Woodlands Resort has provided a convenient escape to nature, a gorgeous forest setting that inspires and delights, an array of leisure and business amenities, and genuine Texas hospitality. The resort offers two on-site champion golf courses, a relaxing spa, expansive Pool Complex, over 60,000 square feet of meeting space, plus a variety of delicious cuisine, all in the heart of the Texas Piney Woods. Our staff of passionate professionals know how to provide you with an outstanding getaway filled with memories that will last a life time. Experience the true Texas spirit of hospitality, only at The Woodlands Resort!

Company Introduction

Our team members are the true soul of our company.  We think differently.  About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests.  We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter - our guests, our clients, our team and our communities.  We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive.  We believe our team members are the true soul of our company.  We invite you to join us on this journey.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Urban

Values

Balance
Empowerment
Innovation
Integrity
Performance
Relationships

Perks

401(K) Matching
Adoption Assistance
Commuter Benefits
Dental Benefits
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
Similar Jobs: 9

Similar Jobs: 9

Bellperson/Valet Attendant - Part time  
Metterra Hotels on Whyte
Edmonton, AB
3 weeks ago
Valet Attendant  
Embassy Suites - Ft. Worth
Fort Worth, TX
4 weeks ago
Valet Attendant  
JW Marriott - Houston Downtown
Houston, TX
2 days ago
Valet and Bell Manager  
Ace Hotel New Orleans
New Orleans, LA
2 weeks ago
JOB FAIR: MAY 6, 2021 - 10am-2pm (Miami Beach)  
The Setai, Miami Beach
Miami Beach, FL
3 days ago
CAREER FAIR 5/6/21  
The Setai, Miami Beach
Miami Beach, FL
4 days ago
Bell / Valet  
Beaver Creek Ski Resort
Beaver Creek, CO
1 week ago
Mount Airy Casino Resort
Valet Manager  
Mount Airy Casino Resort
Mount Pocono, PA
Yesterday
Valet Supervisor  
The Skirvin Hilton
Oklahoma City, OK
3 weeks ago
The Woodlands Resort
In 1973, American businessman, real estate developer and philanthropist
George P. Mitchell laid out his visionary ideas for The Woodlands, a
master-planned community just north of Houston, Texas. Hshow more
show more
Address2301 North Millbend Drive, Spring, TX, 77380 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeUrban 

People (1)

Tom LuersenPresidentTom provides executive leadership for CoralTree Hospitality Group and previously was the Chief Operating Officer of the Two Roads Hospitality/Destination Hotels portfolio. A 20-year veteran of Two Roads, Tom held multiple operations titles with the company. He started with Two Roads in 1998 at Sunriver Resort in Oregon where he was Managing Director. He previously held senior resort and hospitality executive positions with The Woodlands Corporation in Texas, where he oversaw the hospitality division including resorts, hotels, corporate conference centers and club operations, along with master planning the 36,000-acre community. Tom also has held various executive and leadership roles with Busch Properties, operating and expanding hospitality, golf, club and condominium developments. After graduating from college, where he was managing restaurants in Miami, Tom joined Gaylord Hotels in Nashville, Tenn., and held an executive-level role in management for the original Opryland Hotel. Tom is an active member of the American Hotel & Lodging Resort Resort Committee, the Urban Land Institute and is the founder and board member of The Wonderland Express, a non-profit organization that provide memorable holiday experiences to economically challenged and at-risk families in Central Oregon. He is a two-term past Chairman and Board Member of the Oregon Tourism Commission and the Cascade Culinary Institute. Tom received his Bachelor of Science degree from Florida International University.

Culture (2)

EmpowermentWe encourage thoughtful risk taking
IntegrityWe do the right thing
Company Logo
This property is managed by
CoralTree Hospitality Group LLC