Job Description

Job Summary

Primarily responsible for smooth execution of luggage and package delivery.

Essential Job Functions

Adheres to Carillon Miami Wellness Resort standards for guest services.
Refers guest problems or complaints to supervisor according to Carillon Miami Wellness Resort guest problem resolution policy.
Greets guests as they arrive welcoming them to Carillon Miami Wellness Resort.
Must be well versed with all hotel amenities and outlets to serve as an ambassador to promote them, including, but not limited to our restaurants and Carillon’s center for health and healing.
Provides information of the immediate neighborhood.
Provides luggage pick-up and delivery upon guest arrival and departure.
Performs on-property deliveries (dry cleaning, flowers, mail, faxes, packages, VIP amenities etc.)
Recommends to Manager on Duty maintenance of Bell Staff vehicles.
Maintain accurate records of Bell services.
Performs errands as requested by the Guest Services Department and other departments.
Performs other job-related duties as directed by the Manager on Duty and other Front of House Managers.

Job Requirements

Education, Experience and Skill Requirements

Must be physically able to handle guest luggage.
Knowledge of the property and of Miami Beach is helpful.
Must have good communication skills, an aptitude for guest service and the ability to work with constant schedule changes.
Hospitality experience required.