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Bell/Luggage Attendant/ValetThe Westin St. LouisSt. Louis, MO
A property of: HEI Hotels & Resorts
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Job Description

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.
Responsibilities

  • Show guests to room assisting with their luggage.
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
  • Check luggage for hotel guests both for day and overnight.
  • Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
  • Open doors and greet guests in a friendly and courteous manner.
  • Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
  • Post the daily events board and entertainment board in the lobby.
  • Maintain an open communication line through all shifts by proper use of intershift log.
  • Deliver messages and valet to guest rooms.
  • Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
  • May perform the duties of a valet as required.
  • Assist front desk with key inventory twice weekly.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

About Us

The Westin St. Louis boasts 255 oversized modern loft-style rooms and suites, 17,000 square feet of smart meeting space featuring natural light, and a premier downtown location. We are easily accessed via the MetroLink light rail system with a stop just outside our door. At the Westin St. Louis we offer full benefits, retirement plans and wellness incentives. Our associates receive free meals during their working hours, discounted parking and public transportation passes. Our focus is on our team's development and growth and to support this we have a tuition reimbursement program. Not only can associates work in a positive and fun environment, but our team is involved in the local community in giving back. Apply now to join our ever-growing team!We value U.S. military experience and invite all qualified military candidates to apply.

Job Requirements

Qualifications

  • High school diploma or equivalent required.
  • Hotel experience preferred.
  • Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
  • Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
  • Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
  • Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
  • Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Customer Service
Integrity
Passion
Responsibility
Transparency
Value Creation
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The Westin St. Louis
HEI views our associates as our greatest resource, and we hire and
develop the best. We have a culture of winning, we embrace change,
thrive on challenge and always seek to surpass our personalshow more
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Address811 Spruce Street, St. Louis, MO, 63102 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
HEI Hotels & Resorts